Michelle Stephenson
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
21
21
years of professional experience
Work History
Receptionist
Wayside Chapel
03.2019 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Secretary
Good News Bible Church
05.2003 - 12.2003
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Office Manager
The Stephenson Law Firm
San Antonio, TX
05.2004 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Patient Service Representative
Baptist Medical Network
San Antonio, TX
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
BBA - Healthcare Management
Liberty University
Lynchburg05.2017
Skills
- File Management
- Clerical Support
- Office Management
- Administrative Support
- Data Entry
- Organization Skills
- Customer and Client Relations
- Spreadsheet Tracking
- Document Management
- Confidentiality Maintenance
- Microsoft Office Proficiency
- Calendar Management
Timeline
Patient Service Representative
Baptist Medical Network
03.2024 - Current
Receptionist
Wayside Chapel
03.2019 - 03.2021
Office Manager
The Stephenson Law Firm
05.2004 - 05.2022
Secretary
Good News Bible Church
05.2003 - 12.2003
BBA - Healthcare Management
Liberty University
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