Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Stout

Sullivan,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Lead Medical Assistant

Mercy
11.2011 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing excellent customer service.
  • Knowledge in specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Taught patients about medications, procedures, and care plan instructions.

Patient Access Representative

BJC
03.2011 - 11.2011
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Verified patient demographics and Insurance.

Education

Registered Medical Assistant - Certificate

St. Louis College of Heath Careers
Fenton
01-2010

High School Diploma -

Sullivan High School
Sullivan
05-2007

Skills

  • HIPAA compliance
  • Clinical leadership
  • Insurance verification and billing
  • Patient education and counseling

Timeline

Lead Medical Assistant

Mercy
11.2011 - Current

Patient Access Representative

BJC
03.2011 - 11.2011

Registered Medical Assistant - Certificate

St. Louis College of Heath Careers

High School Diploma -

Sullivan High School

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