Michelle Tampellini
Panama City,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
First Choice Medical Inc
Deerfield Beach, Florida
12.2019 - 12.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
Guest Service Cashier
Gas One Gas station
Boca Raton
12.2016 - 12.2019
- Reconciled discrepancies between sales receipts and cash on hand at the end of each shift.
- Greeted customers in a friendly and professional manner.
- Resolved customer complaints in a timely manner.
- Verified age for customers purchasing age-restricted items such as alcohol or cigarettes.
- Followed all safety procedures as outlined by company policies and regulations.
- Operated POS systems efficiently to process payments from customers using cash or debit and credit cards.
House Cleaner
All House Calls
Delray Beach, Florida
12.2013 - 12.2016
- Washed windows inside and outside as needed.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Polished metal fixtures in kitchen and bathroom areas.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept patios or decks of debris or leaves with a broom or blower.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Removed lint from carpets using a vacuum cleaner attachment.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
Front Desk Receptionist
Budget Inn
Pompano Beach, Florida
04.2009 - 12.2012
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Housekeeper
Merry Maids
Boca Raton, Florida
12.2004 - 12.2008
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Changed bed linens and towels, tidied up rooms.
- Ensured that all health standards were met during cleaning operations.
- Scrubbed kitchen appliances, countertops and fixtures.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Emptied trash receptacles throughout the property.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Assisted in laundry services including washing, drying, and folding linens.
Education
Associate of Applied Science - Business Administration
Lincoln Technical Institute
West Palm Beach, FL01-2023
Skills
- Scheduling
- Complaint resolution
- Account updating
- CRM software proficiency
- Appointment scheduling
- 10-key
- Relationship building
- Critical thinking
- Product and service solutions
- Quality assurance controls
- Problem resolution
- Adaptive team player
- Positive and professional
Timeline
Customer Service Representative
First Choice Medical Inc
12.2019 - 12.2022
Guest Service Cashier
Gas One Gas station
12.2016 - 12.2019
House Cleaner
All House Calls
12.2013 - 12.2016
Front Desk Receptionist
Budget Inn
04.2009 - 12.2012
Housekeeper
Merry Maids
12.2004 - 12.2008
Associate of Applied Science - Business Administration
Lincoln Technical Institute