Michelle Taylor
Ocean Township,NJ
Summary
Results-driven operations professional with over 10 years of experience in service and administrative environments. Expertise in data entry, record maintenance, work-order processing, and inventory tracking. Proven ability to optimize back-office workflows and ensure data integrity while managing high volumes of information in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Cooper Power Systems
02.2026 - Current
- Manage service workflows from initial request through dispatch, repair completion, parts coordination, and billing documentation.
- Coordinate preventative maintenance programs and maintain scheduling information for customer equipment and service agreements.
- Coordinate technician assignments and update internal records to support efficient resource allocation and workflow tracking.
- Process, convert, and transmit service orders to warehouse teams for equipment preparation, parts fulfillment, and job staging.
- Maintain accurate service records, customer documentation, inventory tracking, and operational updates across active service workflows.
- Prepare service quotes and supporting documentation while ensuring information is complete and accurately entered.
- Collaborate with manufacturers, warehouse teams, technicians, and internal departments to obtain parts, equipment, and technical resources.
Dispatch Coordinator
Total Comfort Group
10.2023 - 06.2025
- Monitored technician schedules, vehicle status, equipment readiness, resource allocation, and workload requirements to ensure optimal service delivery.
- Created and managed dispatch tickets, updated service databases, and maintained technician assignments from initial request through job completion.
- Facilitated post-service debriefs, recorded service outcomes, and anticipated workload requirements up to three days in advance for proactive planning.
- Followed up on pending and recommended work, tracked parts availability, scheduled return visits, and maintained project logistics.
- Audited service timecards, work orders, schedules, and GPS reports to support payroll accuracy and operational accountability.
- Maintained detailed customer records, service documentation, schedules, and database updates for regional field operations.
- Addressed scheduling conflicts and documentation issues through detailed review, prioritization, and effective problem-solving.
Service Center Coordinator
Total Comfort Group
Eatontown, NJ
03.2022 - 10.2023
- Maintained service department records and updated service management systems and client portals with material orders, project notes, and job status information to ensure accurate tracking of service activities.
- Created and managed work orders for service calls and repair projects identified during preventative maintenance inspections.
- Processed quote approvals and coordinated material procurement for service and repair projects, facilitating timely project execution.
- Maintained accurate documentation of service requests, vendor activity, customer interactions, and project progress.
- Recorded technician check-in/check-out times and entered completion notes in SAMPro.
- Created and maintained customer site records within SAMPro while assisting with system administration tasks.
- Supported management and internal teams with administrative and recordkeeping duties, ensuring service information remained current and organized for effective decision-making.
Barista / Barista Trainer
Starbucks
Matawan, NJ
07.2017 - 11.2021
- Trained and onboarded new employees on procedures, documentation, safety standards, and daily workflows to enhance team readiness.
- Processed high volumes of transactions with accuracy, ensuring adherence to operational standards.
- Maintained organized work areas and ensured product availability for smooth operations and accurate point-of-sale transactions.
Shift Supervisor
Starbucks
Matawan, NJ
04.2018 - 08.2020
- Assigned daily tasks and monitored workflow to optimize team operations during peak periods.
- Maintained operational records, cash accountability, inventory information, and shift documentation to ensure seamless operations in a high-volume environment.
- Managed inventory receiving, stocking, counts, and product availability while maintaining accurate operational procedures.
- Completed cash reconciliation, deposits, change orders, and register accountability with a high degree of accuracy.
Gift Shop Associate
Riverview Medical Center
Red Bank, NJ
05.2016 - 07.2017
- Handled customer retail orders and incoming shipments while maintaining organized merchandise records to enhance shopping experience.
- Received, organized, and stocked inventory, tracking product availability to optimize sales opportunities.
- Maintained cash records, balanced registers, and verified daily transactions to ensure accurate financial reporting.
Education
Coursework toward Associate of Applied Science - Digital Animation & 3D Design
Brookdale Community College
Lincroft, NJ12-2017
High School Diploma -
Matawan Regional High School
Aberdeen, NJ06-2014
Skills
- Administrative support processing
- Data management
- Database updates
- Document management
- Data quality control
- Workflow coordination
- Parts coordination
- Auditing and reconciliation
- Data management
- Attention to detail
- Time management
- Written communication
- Information organization
- Time management
Timeline
Service Coordinator
Cooper Power Systems
02.2026 - Current
Dispatch Coordinator
Total Comfort Group
10.2023 - 06.2025
Service Center Coordinator
Total Comfort Group
03.2022 - 10.2023
Shift Supervisor
Starbucks
04.2018 - 08.2020
Barista / Barista Trainer
Starbucks
07.2017 - 11.2021
Gift Shop Associate
Riverview Medical Center
05.2016 - 07.2017
Coursework toward Associate of Applied Science - Digital Animation & 3D Design
Brookdale Community College
High School Diploma -
Matawan Regional High School