Michelle Tecanhuey
The Bronx,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
The Keg Room
New York, NY
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Server
Lydig Coffee House
The Bronx, NY
09.2017 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
Server
Banter Irish Bar And Kitchen
Forest Hills, NY
03.2018 - 01.2020
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
Mott Hall V
The Bronx, NY06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Food sales and promotion
- Cleanliness
- Exceptional communication
- Cleaning and sanitizing
- Safe food handling
Languages
Spanish
Full Professional
Timeline
Server
The Keg Room
03.2020 - Current
Server
Banter Irish Bar And Kitchen
03.2018 - 01.2020
Server
Lydig Coffee House
09.2017 - 02.2020
High School Diploma -
Mott Hall V