Michelle Thomas

· Review and analyze documentation required to establish business memberships

· Uphold Business Membership policies and ensure good standing requirements are met

· Proficient in deescalating member escalations

· Flex naturally to ensure quality member experience

·Placed new MSRs onto teams and scheduled MSR training

· Communicated action items with Manager

· Submitted WFM and HR tickets for moves, promotions, training, etc.

· Coordinated and Maintained MSR seating

· Fulfilled Supervisors needs

· Managed the recruitment, interviewing and, hiring of qualified job applicants

· Catered recruitment around talent types that the company required to succeed long term

· Maintained employee records related to attendance, vacations, medical leave, achievements, and other employee data

· Created a positive working environment and facilitated positive employee relationships

· Trained employees on company culture, workplace safety, and biohazard safety

· Ensured the company complied with employment laws, internal policies, and corporate standards

· Managed Sensitive information with discretion and respect

· Analyzed business information, and developed solutions to improve processes

· Maintained open communication with project crews

· Led strategic planning sessions

· Ensured that all benchmarks were achieved in accordance with project goals