Michelle Toliver
Katy,TX
Summary
Dynamic and driven in sales and customer relationships management, with a diverse background in sales and marketing environments, and customer satisfaction. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in the client base and revenue in previous positions by identifying new opportunities, and optimizing sales processes and relations.
Overview
26
26
years of professional experience
Work History
Sales Representative Medical Device Sales
PCMS Advisors
Houston, Tx
02.2025 - 05.2025
- Developed and maintained relationships with key clients to ensure repeat business.
- Performed market research to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Recruited, hired and trained new hires to optimize profitability.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Registered Nurse
Montgomery County Mental Health Treatment Facility
Conroe, Texas
08.2024 - 12.2024
- Facilitated therapeutic activities to promote socialization among patients.
- Assessed patient needs and developed individualized treatment plans accordingly.
- Provided crisis intervention services as needed for acute issues such as suicide attempts or hallucinations.
- Maintained detailed records of all interactions with patients including medical history, diagnoses, treatments prescribed, progress notes and discharge summaries.
- Implemented safety measures within the psychiatric unit to protect both staff members and patients from harm.
Long Term Substitute Teacher
Katy Independent School District
Katy, Tx
02.2019 - 02.2024
- Fostered student continuity, trust, and a structured learning environment for seniors aspiring to major in medicine in college.
- Earned repeated requests as a substitute teacher due to exceptional referrals and trusted performance from faculty.
- Demonstrated strong dedication to the district by returning on the first day schools reopened after COVID
- Promoted critical thinking skills by providing open-ended questions during class discussions.
- Maintained on-task student engagement using proactive behavior modification and positive reinforcement strategies.
- Assumed full classroom responsibilities for regular teachers, managing assignments, addressing student needs, and ensuring thorough documentation of daily activities.
- Prepared for workdays by collaborating with teachers in advance, requesting lesson plans and digital presentations to keep students engaged with the curriculum.
- Sustained day-to-day classroom management and discipline, promoting effective learning initiatives.
- Executed classroom plans from the lead teacher to reinforce core educational concepts and ensure continuity in student learning.
Registered Nurse
Heights Surgery Center
Houston, United States
05.2023 - 09.2023
- Provided comprehensive pre-operative and intra-operative care to patients, ensuring optimal patient safety and outcomes.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
Operations Manager, Customer Experience
Synergy Marketing Agency
Katy, United States
11.2018 - 04.2022
- Streamlined computer and physical filing systems, enhancing data retrieval and organization.
- Oversaw inventory management, effectively handling dealer and client demands, including shipments, orders, and backorders.
- Delivered exceptional customer service through telephone, online chat, and email platforms, exceeding client expectations.
- Expanded industry and technical knowledge by actively participating in continuous learning and professional growth opportunities.
- Established effective communication channels between dealers, distributors, and organizational leadership, minimizing miscommunications and missed deadlines.
- Cultivated and sustained strategic partnerships with key vendors and partners to enhance operational efficiency.
- Leveraged direct marketing strategies, industry collaborations, and social media platforms to optimize marketing initiatives.
- Coordinated events and product presentations related to national conferences and conventions for clients across the Southeastern United States.
Home Infusion Registered Nurse
A Hug Away Healthcare
Katy, Tx
07.2018 - 06.2019
- Administered infusion therapies and conducted assessments for hundreds of patients, monitoring responses to IV antibiotics, chemotherapy, Total Parenteral Nutrition (TPN), and other prescribed infusions while addressing psychosocial patient and family needs.
- Instructed patients and caregivers on standard care procedures, developed and revised individualized care plans, and implemented physician orders.
- Collaborated with healthcare teams to formulate, implement, and refine treatment strategies.
- Coordinated with administrative and pharmacy staff to schedule medication refills and deliveries efficiently.
- Applied nursing expertise and rapid assessment skills to address the needs of both stable and acutely critical patients within challenging home environments.
RN - Shock Trauma ICU
Memorial Hermann Hosp. (TMC)
Houston
11.2018 - 01.2019
- Functioned as a PRN Shock Trauma ICU nurse, collaborating with physicians to rapidly assess patients and deliver appropriate treatments amidst swiftly changing conditions.
- Participated in trauma and emergency interventions involving severe head injuries, gunshot wounds, and thoracic trauma.
- Evaluated and interpreted diagnostic tests to accurately assess patient conditions and respond with urgency.
- Maintained a safe and supportive medical environment for patients by providing compassionate care during difficult circumstances.
- Adhered to HCA ethical values and principles while complying with HIPAA regulations to safeguard patient privacy.
Charge Nurse, Preceptor
Houston Methodist Hospital (TMC)
Houston, TX
06.1999 - 05.2017
- Administered care for patients facing rare and complex disease processes, including multi-organ failure, with expertise in neurology, cardiology, pulmonology, gastrointestinal, urology, nephrology, wound care, psychiatric, and infectious diseases.
- Collaborated with physicians, directors, and other specialists serving as Permanent Charge Nurse to manage, supervise, and support nursing staff within the Medical Intensive Care Unit (MICU).
- Assisted unit leadership in overseeing nursing assignments, conflict resolution, and prioritizing patient care and family support as a Charge Nurse.
- Trained, oriented, and mentored new graduates, experienced RNs, and student nurses as a unit preceptor.
- Administered vesicant and non-vesicant chemotherapy drugs and agents, leveraging Chemotherapy Certification as an ICU Nurse.
- Partnered with multidisciplinary teams as an Educator to develop and implement diabetes management standards hospital-wide, training peers in the MICU on updated protocols.
Education
Bachelor of Science - Nursing
Stephen F Austin State University
Nacogdoches05.1999
Skills
- Administrative management program optimization
- Contract negotiation policy development and enforcement
- Customer relationship management
- Team building
- Employee training
- Negotiation skills and advance communication skills
- Friendly, positive attitude
- Customer relationship building
- Closing sales
- B2B and B2C sales
- Complex Problem-solving
- Business development
- Records management
- Upselling and cross selling
- Technical product knowledge
- Exceeds sales goals
- Performance improvement
- Strategy development
- Event coordination
About Me
I've been a Registered Nurse for 25 years and the mother of two, excited to pursue new and challenging opportunities in my career!
References
References available upon request.
Timeline
Sales Representative Medical Device Sales
PCMS Advisors
02.2025 - 05.2025
Registered Nurse
Montgomery County Mental Health Treatment Facility
08.2024 - 12.2024
Registered Nurse
Heights Surgery Center
05.2023 - 09.2023
Long Term Substitute Teacher
Katy Independent School District
02.2019 - 02.2024
Operations Manager, Customer Experience
Synergy Marketing Agency
11.2018 - 04.2022
RN - Shock Trauma ICU
Memorial Hermann Hosp. (TMC)
11.2018 - 01.2019
Home Infusion Registered Nurse
A Hug Away Healthcare
07.2018 - 06.2019
Charge Nurse, Preceptor
Houston Methodist Hospital (TMC)
06.1999 - 05.2017
Bachelor of Science - Nursing
Stephen F Austin State University
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