Years of sales/ professional experience
Michelle Townsend
Sales Manager/Customer Service
Boise,ID
Summary
Enthusiastic Leasing Consultant with 5 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
15
15
5
5
Property Management
Work History
Leasing Professional
Greystar Property Management
Boise, ID
12.2021 - 05.2023
- Organized and conducted weekly apartment tours for prospective tenants.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Performed property inspections and walk throughs after move outs.
CEO/Owner/Operator
Heat and Eat Dinners Catering
Nashville, TN
03.2018 - 04.2020
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Negotiated contracts with vendors, suppliers, and customers.
- Pioneered a meal prep, catering, and delivery service for busy families.
Sales Account Manager
A Head For Profits/Draft Beer Services
Nashville, TN
03.2016 - 01.2018
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Produced and submitted quotes and sales reports, cultivating a strong customer base.
Business Development Representative
Mid-South Maintenance Inc.
Nashville, TN
04.2012 - 02.2016
- Developed and maintained relationships with potential customers to understand all of their facility maintenance needs.
- Created customized presentations and proposals for prospective clients.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Monitored sales meetings, network events, and market trends to stay informed about potential business opportunities.
Education
High School Diploma -
Ontario High School
Ontario, ORAssociate of Science - Business Administration
University of Phoenix
Nashville, TN05.2005
Skills
- Yardi, Real Page daily reports, and CRM-Rent Cafe
- Business Processes and Procedures, SalesForce for customer data base
- Training in Word, Excel, and Power Point
- Customer-focused approach to problem-solving
- Strong proficiency in sales and customer relationship management
Timeline
Leasing Professional
Greystar Property Management
12.2021 - 05.2023
CEO/Owner/Operator
Heat and Eat Dinners Catering
03.2018 - 04.2020
Sales Account Manager
A Head For Profits/Draft Beer Services
03.2016 - 01.2018
Business Development Representative
Mid-South Maintenance Inc.
04.2012 - 02.2016
High School Diploma -
Ontario High School
Associate of Science - Business Administration
University of Phoenix
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