Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Michelle Tucker

Montgomery,IL

Summary

Bilingual, Client-focused and Trauma informed Human Services Professional. Passionate about serving the community and beyond. Organized and dependable, successful at managing multiple priorities with a positive and compassionate attitude.

Overview

16
16
years of professional experience

Work History

Residential Counselor

MUTUAL GROUND
09.2023 - 02.2024
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed a caseload of up to 25 Residents
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.

Case Manager

MUTUAL GROUND
12.2022 - 09.2023
  • Develop and implement comprehensive case management plans to address client needs and goals.
  • Coordinate services with other agencies, and community-based organizations to provide useful benefits to clients.
  • Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitor clients' progress and tracked client services to provide crisis interventions.
  • Utilize trauma-informed approach to promote healing and empowerment for clients.
  • Provide client centered Individual and Family counseling to clients.

Family Case Manager

MUTUAL GROUND
10.2020 - 04.2022
  • Maintained caseload of up to 25 clients.
  • Encouraged Parent Engagement in various programs
  • Networked within community to develop social resources.
  • Provided one on one and group parental/Guardian support, education and coaching.
  • Conducted family assessments and developed service plans that integrate needs of all members.
  • Provided clients with support and referrals for various community resources, and with application processes as needed.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.

Childcare Advocate

MUTUAL GROUND
07.2019 - 10.2020
  • Supervised, nurtured, and cared for children from infant to school aged.
  • Established appropriate boundaries and limits on behavior using clear communication.
  • Assisted Mutual Ground staff with child group activities.
  • Reported suspected child abuse as required by IL state law and in accordance with Mutual Ground.
  • Provided crisis intervention to victims of domestic violence and sexual violence on 24-Hr Hotline.
  • Provided clients with support and referrals for various community resources.
  • Documented in client files as required by Mutual Ground.
  • Completed shelter screenings and intakes.

Manager on Duty/Membership Development Specialist

OSWEGO FAMILY YMCA
03.2015 - 03.2017
  • Greeted and welcomed 50 to 75 members in any given day.
  • Handled all registration/enrollment transactions.
  • Network within community to increase membership
  • Created and implemented guest waiver tracking system.
  • Supervised 3-5 YMCA staff in absence of membership Director.

Team Leader

TEEN NITE
12.2010 - 12.2016
  • Maintained safety of approximately 30 students.
  • Counseled teens personal and school issues.
  • Organized age appropriate activities to keep Teens engaged.
  • Developed and fostered personal relationships within small groups.

Volunteer

FOX VALLEY CHRISTIAN ACTION
12.2009 - 10.2011
  • Assisted in teaching life skills to program participants.
  • Performed administrative duties preparing student files.
  • Established healthy relationships with students, Increased student participation by more than 50%.
  • Provided students and guardians with information to community resources as needed.


Administrative Assistant

LAW OFFICE OF DAVID SALGADO
08.2008 - 02.2009
  • Conducted new client interviews.
  • Drafted letters and subpoenas for attorney.
  • Assisted Attorney with Spanish translation.
  • Organized and indexed case files; developed time-saving case filing system.
  • Managed over 20 client calls per day, Scheduled new client appointments.

Education

Bachelor of Arts - Psychology

National Louis University
Chicago, IL
09.2018

Skills

  • Works well with general public and people of diverse backgrounds
  • Excellent crisis intervention, conflict resolution, and problem-solving skills
  • Excellent organizational skills and able to meet deadlines
  • Effective oral and written communication skills
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Case Planning and Management
  • BILINGUAL/Spanish

Certifications

60 Hour Domestic Violence and Sexual Assault Certification

Mutual Ground, Inc. April 2018


Certified Facilitator: Nurturing Families Program

Nurturing Families Center, November 2020- Renewed May 2022


Certified Facilitator: Positive Parenting Program

Triple P: Positive Parent Program, November 2020


Certificate Case Management

Rutgers University, September 2022

Timeline

Residential Counselor

MUTUAL GROUND
09.2023 - 02.2024

Case Manager

MUTUAL GROUND
12.2022 - 09.2023

Family Case Manager

MUTUAL GROUND
10.2020 - 04.2022

Childcare Advocate

MUTUAL GROUND
07.2019 - 10.2020

Manager on Duty/Membership Development Specialist

OSWEGO FAMILY YMCA
03.2015 - 03.2017

Team Leader

TEEN NITE
12.2010 - 12.2016

Volunteer

FOX VALLEY CHRISTIAN ACTION
12.2009 - 10.2011

Administrative Assistant

LAW OFFICE OF DAVID SALGADO
08.2008 - 02.2009

Bachelor of Arts - Psychology

National Louis University

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