Michelle Tucker
Apopka,FL
Summary
Detail-oriented and customer-focused professional, seeking a role in finance and banking, with extensive experience at Wells Fargo, excelling in cash handling and customer service. Proven track record in training staff and enhancing customer service. Skilled in financial transactions and problem-solving, I thrive in fast-paced environments while maintaining accuracy under pressure, ensuring accuracy and compliance while delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Lead Teller
Wells Fargo
Apopka, Florida
12.2023 - Current
- Processed daily financial transactions, such as deposits, withdrawals, and payments, accurately.
- Assisted customers with account inquiries and financial products.
- Complied with bank policies and procedures.
- Managed daily cash operations and ensured accurate transactions for customers.
- Trained new tellers on procedures and customer interactions.
- Monitored cash levels and coordinated ordering of supplies as needed.
Customer Service Staff Member
Publix
Apopka, Florida
11.2019 - 11.2023
- Handled cash, credit, returns, and exchanges with accuracy.
- Resolved customer concerns with professionalism.
- Participated in training new staff on customer service protocols and best practices.
- Provided premier, friendly service to a high volume of customers promptly.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL05-2023
BBA - Accounting And Finance
University of Central Florida
Orlando, FLSkills
- Cash handling and balancing
- Banking and financial transactions
- Sales and product recommendations
- Microsoft Office (Excel, Word, Outlook)
- Problem solving
- Time management
- Transaction review
- Customer service
Timeline
Lead Teller
Wells Fargo
12.2023 - Current
Customer Service Staff Member
Publix
11.2019 - 11.2023
Associate of Arts - Business Administration
Valencia College
BBA - Accounting And Finance
University of Central Florida