Open To Work
Michelle Valle
Ontario,CA
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Temco Logistics
Pomona, CA
05.2024 - Current
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Supervise logistics operations, including customer service, dispatch, freight claims, and proper documentation and procedure control.
- Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution.
Dispatch Lead
Temco Logistics
Pomona, CA
09.2022 - 05.2024
- Handles inquiries regarding pickups, deliveries, and ETAs.
- Works closely with the operations to ensure the department is running in a professional and efficient manner.
- Proactive in recommending changes to methods or procedures in order to improve efficiency and timeliness of operation.
- Assist in monitoring schedules, breaks, lunches, attendance, and timeliness of personnel, and take action when issues arise, seeking counsel when necessary from appropriate managers.
- Maintaining continuous communication with our technicians and contacting our clients with any appointment updates.
Dispatcher
Temco Logistics
Pomona, CA
06.2022 - 09.2022
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
BDC Representative
Stevens Creek Volkswagen/Toyota
San Jose, California
08.2021 - 09.2022
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in a timely manner.
- Performed data entry into computer systems accurately and efficiently.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
Phone Banker II
Wells Fargo
El Monte, CA
09.2019 - 01.2021
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
- Verified customer identity according to bank policy prior to processing any transaction requests.
- Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
Education
Some College (No Degree) - Business Administration And Management
Skills
- Performance monitoring
- Safety oversight
- Task delegation
- Customer relationship development
- Employee development
- Operations management
- Scheduling coordination
- Quality assurance
- Budgeting and cost control strategies
- Logistics management
- Staff supervision
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $200000/yrTimeline
Operations Supervisor - Temco Logistics
05.2024 - Current
Dispatch Lead - Temco Logistics
09.2022 - 05.2024
Dispatcher - Temco Logistics
06.2022 - 09.2022
BDC Representative - Stevens Creek Volkswagen/Toyota
08.2021 - 09.2022
Phone Banker II - Wells Fargo
09.2019 - 01.2021
Rio Hondo College - Some College (No Degree), Business Administration And Management