Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Wallis

Zachary,LA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server

Acme Oyster House
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Fiery Crab
01.2023 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Cashier

Gate City
06.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Traveling Retail Merchandiser

Asa Carlton
09.2021 - 05.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.

Customer Service Representative

GreenSeasons
03.2021 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Server

Magnolia Cafe
04.2018 - 05.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Master Sandwich Artist

SUBWAY®Restaurants
02.2017 - 05.2020
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Executed sandwich artistry duties with very low occurrence of errors.

Education

Associate of Arts - Cosmetology

Baton Rouge Community College
Baton Rouge, LA
05.2020

High School Diploma -

Zachary High School
Zachary, LA
05.2018

Skills

  • Utensil Cleaning
  • Cocktail Knowledge
  • Wine and Liquor Service
  • Guest Inquiries
  • Office Equipment Proficiency
  • Money Handling Abilities
  • Store Maintenance
  • Lighting Management
  • Landscape Photography
  • Wildlife Photography
  • Teamwork and Collaboration
  • Self-Motivated
  • Teambuilding

Timeline

Server

Acme Oyster House
04.2023 - Current

Server

Fiery Crab
01.2023 - 03.2023

Cashier

Gate City
06.2022 - 10.2022

Traveling Retail Merchandiser

Asa Carlton
09.2021 - 05.2022

Customer Service Representative

GreenSeasons
03.2021 - 08.2021

Server

Magnolia Cafe
04.2018 - 05.2020

Master Sandwich Artist

SUBWAY®Restaurants
02.2017 - 05.2020

Associate of Arts - Cosmetology

Baton Rouge Community College

High School Diploma -

Zachary High School

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