Store Manager leading luxury retail operations across a $1.75M annual sales business. Oversees team coaching, vendor partnerships, event execution, and KPI review to strengthen conversion, traffic, and brand presentation. Launched a new location by coordinating opening logistics, local outreach, and promotional activity that built early customer momentum.
Work History
STORE MANAGER
8 Years 6 Months
Cos Bar | 04.2018 - Current
Oversee and direct the operations of retail store with annual sales exceeding $1.75 million, whilst coaching a team of four members.
Spearheaded the successful launch of a new store location in Studio City by planning, developing, and executing all opening logistics. Cultivated strong vendor partnerships, built relationships with new clientele, and coordinated promotional events tailored to the new market and location.
Create and execute marketing events that involve community engagement and collaborations with local businesses, aiming to achieve a projected sales increment of $2k-$5k per event.
Analyze key performance indicators (AUS, IPT, Conversion, Traffic) with West Coast Director and discuss strategies to drive performance.
Build and maintain partnerships with 50+ vendors to improve business results through regular analysis of brand performance data and implementing necessary actions.
TOM FORD BUSINESS MANAGER
5 Years
Neiman Marcus | 04.2013 - 04.2018
Developed and implemented effective sales strategy leading a team of 5 members to exceed a revenue target of $1M.
Organized and executed promotional events to drive customer engagement and enhance sales performance.
Consistently broadened personal understanding of new products, services, solutions, and offerings, and leveraged that knowledge to acquire internal and external clients.
Analyzed and constructed reports centered on key performance indicators linked to monthly sales plans, sell-through rate, and brand performance.
FRAGRANCE SALES MANAGER
2 Years 7 Months
Bloomingdale’s | 09.2010 - 04.2013
Facilitated new store opening by planning store layout and displays creating an interactive and engaging experience for customers.
Led and championed team of 5 associates in executing $1.5M sales goal by delivering high-quality service and retaining customer loyalty.
Planned and executed weekly sales promotions, product demonstrations, and events increasing sales and driving revenue by $1.5M
Developed and maintained positive vendor relationships through coordinating product and service-related meetings and events, contributing to the store's success.
CHANEL COUNTER MANAGER
10 Months
Bloomingdale’s | 09.2009 - 07.2010
Led a team of three to pursue building and maintaining client relationships, offering outstanding service and product knowledge, while maintaining compelling merchandise presentation.
Leveraged product knowledge to increase sales by educating and assisting the client in making satisfactory purchases.
Maintained high customer readiness standards by ensuring proper presentation, organization, and replenishment of stock as well as good housekeeping standards.
CHANEL COUNTER MANAGER
1 Year 1 Month
Bloomingdale’s | 07.2008 - 08.2009
Mentored and directed a team of 28 employees at the top-performing location in nation, resulting in $6M in annual sales.
Established sales targets, reviewed activity reports and other performance data to measure output and goal achievements were met.
Collaborated with stakeholders to develop and implement brand strategies, promotional campaigns, and events to drive sales and brand loyalty.
CHANEL SALES ASSOCIATE
2 Years 11 Months
Saks Fifth Avenue | 08.2005 - 07.2008
Top sales associate contributing to $1M sales achievement each fiscal year resulting in 2nd highest volume counter in the nation.
Recognized for delivering exceptional beginning to end client experience producing 20% increase in sales year over year.
Increased client conversion and retention, drove business revenue, and inspired brand loyalty.
CHANEL BUSINESS MANAGER
3 Years
Macy’s | 02.2000 - 02.2003
Regularly increased monthly sales volume by 10% resulting in recognition as highest selling Macy’s counter in Los Angeles region.
Recruited, coached, and motivated staff of 5 to maximize productivity and meet counter goals.
Planed, coordinated, and executed profitable events helping promote brand, build new client relationships, and increase revenue.
KEY HOLDER
5 Months
Origins | 09.1999 - 02.2000
Provided impeccable client service, met, and exceeded sales goals while simultaneously managing a staff of 15 members.
Handled the day-to-day operations of the business with an emphasis on operational excellence.
RALPH LAUREN SPECIALIST/PERSONAL SHOPPER
3 Years 7 Months
Bloomingdale’s | 01.1996 - 08.1999
Maximized sales and built long-term high value relationships while delivering 100% client satisfaction.
Served as Ralph Lauren Specialist by sharing product knowledge, communicating trends, and creating new business opportunities.
BEAUTY ADVISOR
7 Months
David Jones | 11.1997 - 06.1998
Created positive experience at the Clinique counter, represented the highest standards in the industry and reached daily sales and service goals.
Introduced open-sell cosmetics to Australian market by developing positive relationships and identifying client’s needs.