Michelle Wells
Redford,MI
Summary
Dynamic Lead Medical Assistant with expertise in clinical leadership and HIPAA compliance. Proven ability to enhance patient care delivery and streamline processes, driving efficiency and satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Medical Assistant
Michigan Medicine
Ann Arbor, MI
06.2018 - Current
- Supervised daily operations of medical assistant team to ensure efficient patient care delivery.
- Trained and mentored junior staff on best practices in patient interactions and clinical workflows.
- Developed and implemented process improvements to enhance patient scheduling efficiency and satisfaction.
- Coordinated with healthcare providers to streamline communication and optimize treatment protocols.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Assisted physicians and nurses with clinical procedures following safe practices.
Medical Assistant
Promedica Toledo Hospital
Union City, MI
06.2012 - 06.2018
- Assisted physicians with patient examinations and procedures, ensuring high-quality care delivery.
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Prepared and maintained accurate medical records, improving data retrieval efficiency.
- Educated patients on treatment plans and medication regimens, enhancing understanding of health management.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Cashier
Meijer
Coldwater, MI
06.2012 - 07.2013
- Processed customer transactions accurately and efficiently using POS systems.
- Provided exceptional customer service, resolving issues and enhancing shopping experiences.
- Maintained cleanliness and organization of checkout area, ensuring compliance with safety standards.
- Implemented improvements in checkout workflow, reducing wait times for customers during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Health Sciences
Baker College of Jackson
Jackson, MI05-2012
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Vital signs monitoring
- Staff oversight
- Phlebotomy expertise
- Medical terminology knowledge
- CPR
- Procedure assistance
- Electronic medical records
- Medical terminology
- Customer service
Timeline
Lead Medical Assistant
Michigan Medicine
06.2018 - Current
Medical Assistant
Promedica Toledo Hospital
06.2012 - 06.2018
Cashier
Meijer
06.2012 - 07.2013
Associate of Science - Health Sciences
Baker College of Jackson