Michelle Westlund
Portland,OR
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
19
19
years of professional experience
Work History
Accounts Payable Specialist
Peerless Pattern Works
Portland, OR
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Prepared Foods Assistant Manager
New Seasons Market
Portland, OR
02.2021 - 06.2022
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Decreased necessary training time by updating and overhauling training program.
- Created employee schedules to align coverage with forecasted demands.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Member
Target
Longmont, CO
08.2020 - 02.2021
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Developed strong cooperative relationships with coworkers and managers.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Food Service Team Leader
Target Corporation
Reno, NV
10.2016 - 05.2020
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Awarded Starbucks Manager of the Quarter for outstanding Customer Satisfaction, Team Leadership, and Financial results.
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Met and exceeded company financial metrics consistently.
Store Manager
Starbucks Coffee
Walla Walla, WA
07.2004 - 09.2014
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Shelton High School
Shelton, WA06.1991
Skills
- Customer Relations
- Effective problem solver
- Good communication skills
- Staff education and training
- Inter-department collaboration
- Project Management
- Business planning
- Operations management
Timeline
Accounts Payable Specialist
Peerless Pattern Works
06.2022 - Current
Prepared Foods Assistant Manager
New Seasons Market
02.2021 - 06.2022
Team Member
Target
08.2020 - 02.2021
Food Service Team Leader
Target Corporation
10.2016 - 05.2020
Store Manager
Starbucks Coffee
07.2004 - 09.2014
High School Diploma -
Shelton High School