Michelle Widhalm

• Exhibited high energy and professionalism when dealing with clients and staff.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Educated and engaged customers with new bank products and services.
• Responded to customer calls and emails to answer questions about products and services.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Verified customer identification and documentation for compliant transactions.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Resolved customer issues through thorough dispute investigation.
• Cross-sold bank services and products to uplift customer investments.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.

• Exceeded goals and accomplished business objectives by promoting target products.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Completed routine store inventories
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
• Managed inventory control, cash control, and store opening and closing procedures

Helped customers in determining design and layout of sold and spec ads.

• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
• Made outbound calls to existing customers to upsell advertising packages.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Used cold calling to reach out to local business owners needing new advertising products and services
• Contacted clients in person and on telephone to obtain feedback about services purchased
• Increased sales average through prospecting for new business at networking events and cold calling