Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Wiley

Maiden,NC

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

23
23
years of professional experience

Work History

Store Manager

Dollar General
Statesville, NC
10.2001 - 05.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Resolved customer complaints in a timely manner.

Education

High School Diploma -

La Fargeville Central School
La Fargeville, NY
06-1988

Skills

  • Retail Inventory Management
  • Store Merchandising
  • Multitasking and Organization
  • Customer Service
  • Problem-Solving

Timeline

Store Manager

Dollar General
10.2001 - 05.2024

High School Diploma -

La Fargeville Central School

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Michelle Wiley