Michelle Willford
Bend
Summary
Developed strong leadership and team management skills in fast-paced retail environment. Skilled in sales optimization and customer relationship management, looking to transition into new field. Seeking to leverage these abilities to drive success and innovation in a different professional setting.
Overview
20
20
years of professional experience
Work History
Store Manager
Nike Factory Store
08.2013 - Current
- Responsible for the growth and development of 5 leaders and an average of 20 Part-time to FT employees.
- Advanced 5 leaders to Nike WHQ, 4 leaders to other Nike stores, and 6 internal store promotions.
- Managed store KPIs, ensuring alignment with business objectives and driving performance improvements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Victoria’s Secret
05.2012 - 08.2013
- Directed the successful grand opening of the Spokane Valley remodel.
- Guided a team of 5 leaders to create selling strategies and build strong consumer connections.
- Maintained high visual standards in accordance with company guidelines.
- Mentored assistant store manager to effectively assume my responsibilities after leaving.
Assistant Store Manager Operations
Kohls
12.2007 - 05.2012
Assistant Store Manager
Victoria’s Secret
08.2004 - 12.2007
Education
High School Diploma -
David Douglas High School
Portland, ORSkills
- Leadership
- Adaptability
- Teamwork
- Microsoft Word, Excel, & Power Point
- Multitasking and organization
- Inventory control
- Operations management
Timeline
Store Manager
Nike Factory Store
08.2013 - Current
Store Manager
Victoria’s Secret
05.2012 - 08.2013
Assistant Store Manager Operations
Kohls
12.2007 - 05.2012
Assistant Store Manager
Victoria’s Secret
08.2004 - 12.2007
High School Diploma -
David Douglas High School
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