Michelle Williams

As an Apparel Lead at Dick's Sporting Goods, my job responsibilities included: customer service, visual merchandising, floor sets, and associate training

• Managed inventory control, cash control, and store opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Greeted patrons upon arrival at salon, offering prompt, courteous service.
• Managed front desk and associates
• coordinated monthly promotions for services
• Communicated with Sales Representatives, in order to efficiently stock the salon back bar and retail product
• displayed impeccable customer service skills
• Assisted stylists with booking clientele
• maintained seasonal decor

• Updated customer records and maintained accurate client information.
• Assisted with marketing campaigns to promote spa services.
• Communicated with spa team members if clients canceled or changed appointment times.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Scheduled client appointments