Hi, I’m
Michelle Williams
Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Bath and Body Works. Proven ability to enhance customer satisfaction and resolve issues effectively. Skilled in cash handling and problem-solving, fostering a productive environment that motivates team members and ensures high-quality service delivery.
Overview
7
years of professional experience
Work History
Bath and Body Works
Cashier Team Lead
04.2022 - 02.2025
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
7Eleven
Manager's Assistant /cashier / Customer Service
02.2018 - 11.2021
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Hirsch Metropolitan High School Chicago, IL
06.2009
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
Bath and Body Works
04.2022 - 02.2025
Manager's Assistant /cashier / Customer Service
7Eleven
02.2018 - 11.2021
Hirsch Metropolitan High School
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