Michelle Williams
Searcy,AR
Summary
Adaptable and detail-oriented team player with a diverse background in food service and delivery. Proven ability to manage multiple tasks efficiently while ensuring customer satisfaction and compliance with safety standards. Ready to contribute to organizational success through dependable service.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Amazon Flex
West Plains, MO
03.2023 - 12.2025
- Delivered packages efficiently while adhering to safety protocols.
- Navigated routes using GPS technology for timely deliveries.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Communicated effectively with customers to ensure satisfaction and resolve issues.
Cook/substitute Teachers Aid
Ozark Action Head Start
West Plains, MO
08.2021 - 03.2024
- Prepared nutritious meals adhering to dietary guidelines for children and staff
- Managed inventory levels, ensuring timely procurement of food supplies
- Developed and delivered comprehensive training programs to ensure adherence to food safety standards and efficient kitchen operations.
- Developed weekly menus that met nutritional standards and preferences
- Implemented effective sanitation procedures for washing and sanitizing cookware and dining dishes using a three-sink compartment method.
- Guided students in self-serving meals within a family-style environment, emphasizing the significance of nutrition and healthy lifestyle choices.
CNA/Activities Assistant
Willow Health Care
West Plains, MO
10.2018 - 01.2021
- Administered daily personal care for residents, ensuring comfort and dignity during assistance.
- Monitored vital signs and reported significant changes to nursing staff, enhancing patient safety protocols.
- Assisted in mobility exercises, promoting physical health and independence among residents.
- Maintained accurate documentation of patient care activities, improving record-keeping efficiency.
- Facilitated weekly cooking sessions to enhance resident satisfaction and engagement.
Server
Joes Crab Shack
Orlando, FL
05.2015 - 11.2017
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction and timely order delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Cook
AMF Sky Lanes
Orlando, FL
09.2013 - 04.2015
- Managed bar operations, ensuring efficient workflow and high customer satisfaction.
- Designed and implemented specialty cocktails aimed at enhancing overall guest experience.
- Instructed new bartenders on industry-standard techniques and service protocols to ensure high-quality customer experiences.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Executed cooking processes for menu food items to maintain culinary standards and customer satisfaction.
Cashier/Dishwasher
Wendy's
Sun City, FL
02.2012 - 08.2013
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of workstations, contributing to a welcoming dining environment.
- Collaborated with team members to streamline order fulfillment, reducing wait times for customers during peak hours.
- Implemented best practices for food safety and hygiene compliance, promoting a safe workplace for employees and customers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Streamlined dishwashing process through effective use of a three-compartment sink to ensure efficient workflow.
Server
Pizza Hut
Sun City, FL
01.2009 - 11.2011
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Beef O' Brady's
Sun City, FL
08.2003 - 01.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold menu items effectively, contributing to increased sales and overall profitability.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Copper Penny
Sun City, Fl
08.2001 - 08.2003
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Dishwasher/Busser
Copper Penny Restaurant
Sun City, FL
08.1997 - 08.2001
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Managed loading and unloading of dishes, utensils, and cookware efficiently.
- Collaborated with kitchen staff to maintain workflow during peak service hours.
- Implemented cleaning protocols to ensure compliance with health regulations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Washed dishes and assisted in bussing tables.
Education
High School Diploma -
East Bay High School
Riverview, FLCNA Certification -
Missouri State University
West Plains, MOSkills
- Customer service
- Dependable and reliable
- Time management
- Attention to detail
- Punctual and reliable
- Problem-solving
Accomplishments
Won Employee of the year in 2019 for Willow Health Care.
Won CNA of the Month for Willow Heath care in 2020.
Timeline
Delivery Driver
Amazon Flex
03.2023 - 12.2025
Cook/substitute Teachers Aid
Ozark Action Head Start
08.2021 - 03.2024
CNA/Activities Assistant
Willow Health Care
10.2018 - 01.2021
Server
Joes Crab Shack
05.2015 - 11.2017
Bartender/Cook
AMF Sky Lanes
09.2013 - 04.2015
Cashier/Dishwasher
Wendy's
02.2012 - 08.2013
Server
Pizza Hut
01.2009 - 11.2011
Server
Beef O' Brady's
08.2003 - 01.2009
Server
Copper Penny
08.2001 - 08.2003
Dishwasher/Busser
Copper Penny Restaurant
08.1997 - 08.2001
High School Diploma -
East Bay High School
CNA Certification -
Missouri State University