Michelle Yellow Robe
Seattle
Summary
Proven operations leader with extensive experience at the Low Income Housing Institute, where I honed skills in operations management and showcased a positive attitude, significantly enhancing customer service and operational efficiency. Achieved seamless team integration by mentoring new staff, demonstrating both hard and soft skill mastery.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
37
37
years of professional experience
Work History
Shelter Operations Manager
Low Income Housing Institute
Seattle, WA
05.2020 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and exhibiting excellent multitasking capabilities.
- Facilitated regular team meetings to drive communication and improve project outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Retail Sales Associate
Whistle Work Wear
Seattle, WA
09.2019 - 04.2020
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Cashier
Tesoro Petroleum
Seattle, WA
06.2008 - 09.2011
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
VGD Attendant/Shift Manager
Muckleshoot Bingo
Auburn, WA
03.2006 - 01.2008
- Maintained cleanliness of work area throughout shift and at end of shift.
- Greeted customers upon arrival at store location and provided them with assistance as needed.
- Greeted and checked in patrons upon arrival.
- Provided excellent customer service to guests and ensured their satisfaction with services rendered.
- Prioritized optimal guest comfort by responding promptly to requests and providing timely solutions.
- Performed opening and closing procedures for store, including counting money, reconciling tills, and securing doors.
- Operated cash registers, processed credit card transactions, and provided change when necessary.
- Managed guest registration and directed to appropriate areas and resources.
- Operated office equipment and technology with ease.
Medical Records and Health Information Technician
Indian Family Health
Great Falls, MT
10.1998 - 11.2000
- Processed requests for amendments or corrections made by patients or their representatives in a timely manner.
- Audited medical records regularly to ensure they met legal requirements for completeness and accuracy.
- Prepared charts prior to physician visits, verifying accuracy of demographic information before distribution.
- Utilized coding software to assign ICD-9 codes for diagnoses and procedures.
- Managed patient records to ensure accuracy and compliance with regulatory standards.
- Oversaw data entry operations, ensuring timely updates in patient databases.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
Front Desk Receptionist
Central Montana Radio Network
Great Falls, MT
03.1996 - 11.1998
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Handled multi-line phone system and promptly transferred calls.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Monitored front desk traffic to support customer satisfaction.
- Established and maintained good communications with personnel and clientele.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Maintained cleanliness and organization of public areas and conference rooms.
- Handled incoming and outgoing mail with timely attention.
- Handled confidential matters discretely by maintaining strict confidentiality policies.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
Shift Supervisor
Taco Treat
Great Falls, MT
01.1990 - 11.1993
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Held team members accountable during shift by effectively coaching to improve performance.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Prepared end-of-shift reports for management review and approval.
- Monitored employee morale and took appropriate action when needed.
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Developed training materials that improved onboarding processes for new hires.
Education
Certificate in Medical Secretary - Data Processor
May Technical College
Great Falls, MT11-1993
Skills
- Positive Attitude
- Operations Management
- Idea Development and Brainstorming
- Team leadership
- Customer service
- Operations management
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Policies and procedures implementation
- Operations oversight
- Performance monitoring
Timeline
Shelter Operations Manager
Low Income Housing Institute
05.2020 - Current
Retail Sales Associate
Whistle Work Wear
09.2019 - 04.2020
Cashier
Tesoro Petroleum
06.2008 - 09.2011
VGD Attendant/Shift Manager
Muckleshoot Bingo
03.2006 - 01.2008
Medical Records and Health Information Technician
Indian Family Health
10.1998 - 11.2000
Front Desk Receptionist
Central Montana Radio Network
03.1996 - 11.1998
Shift Supervisor
Taco Treat
01.1990 - 11.1993
Certificate in Medical Secretary - Data Processor
May Technical College