Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Additional Information
Generic

Rashida Hughes

Country Club Hills,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shelter Operations Manager

South Suburban PADS
Chicago Heights, IL
06.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Collaborated with volunteers to enhance operational efficiency during events.
  • Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all departments throughout the organization.
  • Developed streamlined processes for tracking donations and inventory management.
  • Coordinated donation drives to maximize community engagement and resource allocation.
  • Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.

Shelter Operations Coordinator

Crisis Center For S Suburbia
Tinley Park, IL
12.2021 - 05.2023
  • Complete all paperwork in accurate and efficient manner in accordance with current paperwork procedures.
  • Work in collaboration with agency Development Department to identify any and all opportunities for donations to offset cost of events planned.
  • Plan, coordinate and supervise all activities for shelter residents and maintain tracking sheet to monitor attendance of groups/activities.
  • Serve meals for 30 plus clients to ensure all guidelines are met as required by Food Program.
  • Maintains all necessary written documentation as required by health department, Child and Adult Care Food Program, USDA, and other governing bodies and/or funders.
  • Collaborate with Lead Residential Manager to send out weekly staff updates.
  • Prepares lunch and dinner five days week for all adult and child shelter residents.

Underwriter

Enova Financial
Chicago, IL
12.2016 - 07.2022
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Processed loan applications and monitored progress from start to finish
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants

Education

Associates - Medical Billing & Coding, Business Studies

City Colleges of Chicago
Chicago, IL
09.1996

Associate of Science - Social Work And Human Services

Walden University
Minneapolis, MN
04-2024

Skills

  • Telephone operations
  • Employee relations and conflict resolution
  • Staff management
  • Inventory management
  • Shelter arrangements
  • Operations management
  • Decision-making
  • Operational efficiency
  • Operations monitoring

Accomplishments

  • Successfully coordinated and provided daily meals for 100+ clients per week, ensuring consistent access to nutritious food across shelter programs
  • Managed meal planning and distribution for all shelter clients across four hotel locations, maintaining seamless service delivery and compliance with food safety standards
  • Oversaw meal service operations for 30+ residents per day, meeting all program, health, and funding requirements
  • Successfully coordinated the distribution of toys and gift cards to over 350 families, including families residing in shelter, transitioning out of shelter, and those receiving services through the office
  • Maintained accurate documentation and reporting for meal programs in compliance with USDA, CACFP, and local health department regulations
  • Streamlined food service processes to improve efficiency while serving a high-volume client population
  • Collaborated with staff and volunteers to ensure timely meal preparation and delivery across multiple locations

quality of meals for shelter residents.nts

Affiliations

Inellas Restoration Center

Board of Directors
Maywood, Il. July 2025-Present

  • Serve as a board member providing strategic guidance to support organizational growth and mission impact
  • Advise and support fundraising initiatives, including donor engagement, campaign planning, and community partnerships
  • Contribute to grant writing efforts for Inellas Restoration Center, assisting with proposal development, narratives, and funding research
  • Collaborate with leadership and partner organizations on grant writing and fundraising initiatives across multiple nonprofit collaborations
  • Support organizational sustainability through governance, resource development, and cross-organizational collaboration

Certification

  • 40-hour Domestic Violence Advocate Training
  • Food and Sanitation

Timeline

Shelter Operations Manager

South Suburban PADS
06.2023 - Current

Shelter Operations Coordinator

Crisis Center For S Suburbia
12.2021 - 05.2023

Underwriter

Enova Financial
12.2016 - 07.2022

Associates - Medical Billing & Coding, Business Studies

City Colleges of Chicago

Associate of Science - Social Work And Human Services

Walden University

Additional Information

AWARDS , Medical Billing Specialist Top Tier QA Specialist
Rashida Hughes