Michelle Zhang
Fremont,USA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft Office applications and Epic.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Unit Secretary, Pediatric Cardiac Department
Lucile Packard Children's Hospital
10.2023 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
Patient Companion
Power Personnel
08.2022 - 10.2023
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to family members during difficult moments, offering empathy and understanding for their concerns.
- Enhanced patient comfort by providing attentive companionship and ensuring a safe environment.
- Maintained accurate documentation of patient interactions and progress, contributing to data-driven decision-making by the healthcare team.
Medical Intern
Huashan Hospital
08.2020 - 06.2021
- Ensured accuracy of patient records by diligently updating their information after every consultation or procedure.
- Completed daily rounds to check on patients and identify any reasons for concern.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
- Aided in communication and authorizations with patient and caregivers.
- Four-week rotation in: OBGYN, Pediatrics, and Acupuncture/TCM.
- Two-week rotation in: Psychiatry, Infectious Diseases, Neurology, Radiology, Oncology and Ophthalmology.
- Three-month rotation in: Surgery and Internal Medicine (three-week rotations in: Cardiology, Hematology, Respiratory, and Gastroenterology).
Freelance Translation/Interpreter Volunteer
Fudan University, International Student Office
09.2015 - 06.2021
- Interpreted spoken and written languages other than English and vice versa.
- Reviewed, edited and proofread translated documents for accuracy.
- Increased accessibility of public information campaigns during COVID-19.
Medical Assistant
Dr. Jiin Lin’s Private Office
09.2013 - 06.2015
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Wilson Staffing Network
08.2022 - 02.2023
- Complied with HIPAA and clinical study regulations.
- Trained new staff members how to obtain data necessary for data collection.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
M.D. - Clinical Medicine
Fudan University
Shanghai, China 09.2015 - 06.2021
High School Diploma -
Mission San Jose High School
Fremont, CA 09.2011 - 06.2015
Skills
- Medical terminology proficiency
- Strong organization
- Customer service
- EMR / EHR (EPIC, Connexall)
- Conflict resolution techniques
- Patient confidentiality practices
- Training and coaching
- Computer proficiency
- Time management
- Adaptable and flexible
- Incoming call reception
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Public health administration
Biotechnology
Work Preference
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Unit Secretary, Pediatric Cardiac Department
Lucile Packard Children's Hospital
10.2023 - Current
Patient Companion
Power Personnel
08.2022 - 10.2023
Medical Assistant
Wilson Staffing Network
08.2022 - 02.2023
Medical Intern
Huashan Hospital
08.2020 - 06.2021
Freelance Translation/Interpreter Volunteer
Fudan University, International Student Office
09.2015 - 06.2021
M.D. - Clinical Medicine
Fudan University
09.2015 - 06.2021
Medical Assistant
Dr. Jiin Lin’s Private Office
09.2013 - 06.2015
High School Diploma -
Mission San Jose High School
09.2011 - 06.2015
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