Michelle Coy
Roseville,MI
Summary
Accomplished and energetic Customer Service
Representative with a solid history of achievement in billing and ICD-10 coding. Motivated leader with strong organizational and prioritization abilities. Areas of expertise includes customer service, information gathering, troubleshooting, and reading and coding diagnosis scripts.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Ascension St. John Hospital
Grosse Pointe Woods, MI
10.2019 - Current
- Multitasking between numerous systems.
- Call out stat, and alert values.
- Answered constant flow of customer calls with minimal wait times.
- Abide by HIPPA Laws to protect patient information.
- Provided primary patient support to internal and external patients.
- Assisted customers with inquiries, problems, setting appointments, special order requests, arranging courier pick-ups, and add on's for testing
- Notifying clients of laboratory results / faxing.
- Maintained patient and office records as appropriate.
- Managed over 100 customer calls a day with minimal wait times.
- Morgue / Body disposition database knowledge
- Medical terminology
Laboratory Analyst
Ascension St. John Hospital
Grosse Pointe Woods, MI
01.2003 - 10.2019
- ICD-10 coder and insurance biller (utilize an online coding resource to determine appropriate ICD-10 codes).
- Detailed analysis of accounts and insurance verification using a variety of web based tools.
- Entry of patient demographic, insurance, and diagnosis coding information into hospital billin g system.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operates office equipment and arrange for repairs when equipment malfunctions.
Design / Detail /Administrative Assistant
Wisne Design / Comau Pico
Madison Heights, MI
01.1995 - 01.2003
- Prepared layout and detail weldguns for automotive car and truck assemblies utilizing AutoCAD, and Catia design software.
- Prepared bill of material for automotive car and truck assemblies.
- Served as a liaison between automotive assemblies and Comau Pico.
- Created, processed and managed purchase orders.
- Monitored spreadsheets by tracking hours and budgets weekly for project performed.
- Managed of key facilitator issuing automotive commodity codes.
Education
Certificate - Health Unit Coordinator Program
Macomb Community College
Warren, MI2009
Certificate - Medical Biller And Coding
Medical Terminology
2005
Certificate - Catia V4(Basic Catia Design)
L&H Consultants Inc.
1998
Certificate - Assertiveness Course
Macomb Community College
Warren, MI1998
Certificate - Administrative Specialist Program
Dorsey School of Business
Roseville, MI1994
High School Diploma -
New Haven High School
New Haven, MI06.1989
Skills
- Proficient with Meditech, PerfectServe, I3 Gajema, Ecare, and HBO
- Medical Terminology Knowledge
- Genesys Proficient
- Microsoft Proficient
- Morgue / Body disposition Database Knowledge
- Call Monitoring
- Employee Onboard Training
- Client Relationship Management
- Record Keeping
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Ascension St. John Hospital
10.2019 - Current
Laboratory Analyst
Ascension St. John Hospital
01.2003 - 10.2019
Design / Detail /Administrative Assistant
Wisne Design / Comau Pico
01.1995 - 01.2003
Certificate - Health Unit Coordinator Program
Macomb Community College
Certificate - Medical Biller And Coding
Medical Terminology
Certificate - Catia V4(Basic Catia Design)
L&H Consultants Inc.
Certificate - Assertiveness Course
Macomb Community College
Certificate - Administrative Specialist Program
Dorsey School of Business
High School Diploma -
New Haven High School