MICHELLE BLAIS
Ferndale,WA
Summary
Reliable business professional with experience in project management, organizational strategies, and operational management. Proven track record of successfully streamlining business operations, strategic planning, and budget management. Adept at analyzing data to identify trends and developing strategies to improve efficiency and increase revenue.
Overview
9
9
years of professional experience
Work History
Manager
Sherwin-Williams
05.2022 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skill
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Sherwin-Williams
03.2021 - 05.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bartender
Applebee's Grill + Bar
06.2020 - 04.2021
Sales Associate
Sherwin-Williams
09.2020 - 03.2021
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bartender/Server
Applebee's Grill + Bar
08.2017 - 06.2020
Sales Associate
Sherwin-Williams
03.2015 - 11.2017
Education
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Manchester, NH05.2022
Bachelor of Science - Psychology
Washington State University
Pullman, WA05.2019
Skills
- Issue and Conflict Resolution
- Administration and Reporting
- Performance Tracking and Evaluations
- Strategic Planning
- Account Management
- Leadership Competency
- Problem Resolution
- Operational Efficiency
- Goal Attainment
- Organizational Leadership
- Customer Retention
Timeline
Manager
Sherwin-Williams
05.2022 - Current
Assistant Manager
Sherwin-Williams
03.2021 - 05.2022
Sales Associate
Sherwin-Williams
09.2020 - 03.2021
Bartender
Applebee's Grill + Bar
06.2020 - 04.2021
Bartender/Server
Applebee's Grill + Bar
08.2017 - 06.2020
Sales Associate
Sherwin-Williams
03.2015 - 11.2017
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
Washington State University
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