Michelle Hoffman
Social Services
Plymouth,MI
Summary
Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 23 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Director of Social Services
Novi Lakes Health Campus
Novi, MI
09.2021 - 05.2022
- Managed a caseload of 93 residents in AL, SAR and LTC
- Assured emotional and psycho-social needs of resident were met and maintained on an individual basis
- Maintained ongoing working relationships with Insurance agencies and existing and potential referral sources; Hospitals, nursing homes, home health agencies and physicians
- Case management: Intake/ Referral, needs assessment, service planning, monitoring and evaluation
- Established preliminary and comprehensive assessment for social service needs of residents
- Delegated authority and responsibility to department personnel.
Director of Social Services
Wellbridge of Novi
Novi, MI
08.2014 - 08.2021
- Managed a caseload of 100 residents
- Led daily and weekly interdisciplinary team and care conferences to ensure needs are met for residents and families
- Supervised and delegated tasks to members of interdisciplinary team to meet goals of care for residents
- Trained and developed materials for newly hired employees to transition into practice
- Assisted residents in accessing services and benefits by providing education and information about community resources and Medicaid
Director of Recreational Therapy
Wellbridge of Novi
Novi, MI
08.2014 - 01.2016
- Developed and implemented resident care plans including activity calendars based on individual assessments and community reintegration programs
- Obtained information from medical records, medical staff, family members and residents to assess patients' capabilities, needs and interests
- Completed and maintained budget and staffing
- Proficient in Social Media Targeting and Communication
- Developed and maintained connections with performers, agents and promoters to accumulate diverse options for entertainment
Registered Social Service Technician
Marywood Nursing Care Center
Livonia, MI
05.2010 - 06.2014
- Audited and ensured compliance with federal and state regulations
- Collaborated with community partners related to interests of facility and needs of residents and families
- Developed and coordinated social service department policies and procedures
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources
Victim Advocate
Wayne County Prosecutor Office
Detroit, MI
01.2001 - 04.2010
- Developed treatments and casework programs for average of 75 cases per month
- Assisted with coordination and transportation services to victims of sexual assault, domestic violence, elder abuse and survivors of homicide
- Served as a liaison between the Assistant Prosecutor and members of justice system on behalf of client
- Developed safety plans to meet victims' assessment of need
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
- Secured housing, medical care and employment for clients by collaborating with various community agencies
Education
Bachelors of Arts - Sociology
Oakland University
Rochester, MI 09.1994 - 05.1999
Skills
Active listening/Communication
Time management
Problem-solving
Crisis intervention
Leadership
Interpersonal skills/Customer service
Additional Information
- 2013 - Present: Michigan Board of Social Work (License # 6803086595)
- 2013 - 2016 NAAP
- 2014: Advanced Careplanning Facilitator
Timeline
Director of Social Services
Novi Lakes Health Campus
09.2021 - 05.2022
Director of Social Services
Wellbridge of Novi
08.2014 - 08.2021
Director of Recreational Therapy
Wellbridge of Novi
08.2014 - 01.2016
Registered Social Service Technician
Marywood Nursing Care Center
05.2010 - 06.2014
Victim Advocate
Wayne County Prosecutor Office
01.2001 - 04.2010
Bachelors of Arts - Sociology
Oakland University
09.1994 - 05.1999