Experienced Practice Manager successful at handling payroll administration and patient relations for 12+ years. Forward-thinking, goal- driven and well-versed in training and managing employees to provided exceptional services.
Hi, I’m
Michelle "MJ" Moody
Austin,TX
Summary
Overview
10
years of professional experience
Work History
Cosmetic Dental Office @ River Place
Practice Coordinator
04.2023 - 08.2024
Job overview
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
- Assisted providers in developing treatment plans tailored to individual patient needs.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Processed all claims with appropriate attachments and narratives for quick payments.
- Scheduled maintenance work on office equipment and other office needs.
- Worked closely with associate providers ensuring the best care for their patients.
- Helped patients obtain referrals to different Specialists for their specialized care.
- Helped patients obtain third party financing through Care Credit, Proceed, Sunbit, etc.
- Handled patient complaints and concerns in accordance with office standards and policies.
- Helped resolve employee conflicts and concerns.
- Held myself to a higher standard of leadership to keep morale and work production high.
Wave Dental, PLLC
Office Manager
02.2015 - 04.2024
Job overview
- Helped build new practice from the ground, up fostering positive relationships with patients, vendors, sales reps, insurance rep, etc.
- Provided school talks for neighborhood elementary schools
- Helped provide transportation to underprivileged families with transportation needs
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Set aggressive goals for employees to drive company success and strengthen motivation.
Education
University Of PheonixPhoenix, AZ
Associate of Science from Management
University Overview
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Insurance Verification
- Conflict Resolution
- Team Building
Timeline
Practice Coordinator
Cosmetic Dental Office @ River Place
04.2023 - 08.2024
Office Manager
Wave Dental, PLLC
02.2015 - 04.2024
University Of Pheonix
Associate of Science from Management
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