MICHELLE POLK
Dental Office Associate
CONVERSE,TX
Summary
I am seeking full-time employment. I have over 15 years of customer service experience. I possess the ability to work independently or within a team environment, and would like the opportunity to continue enhancing my skills while providing quality workmanship. I also have years of experience in various work skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Front Desk/Financial Coordinator/Office Manager
DualArc Dental
11.2021 - 02.2025
- Greeted the patient at check-in and check-out, collected deductibles, and any balance due was collected after/before treatment. Verified insurance, scheduled appointments, I handled whatever was needed to make the patient and the Doctors feel comfortable and want to come back. I always have a smile and a positive attitude. The patients always got great customer service.
RECEPTIONIST/CUSTOMER SERVICE
ALTERMAN
01.2007 - 01.2009
- Answering all calls, faxing, payroll, ordering supplies, answering emails, and performing other duties.
LEAD TELLER/CUSTOMER SERVICE
WELLS FARGO
01.2005 - 01.2007
- Lead Teller, handle large amounts of cash/deposit/cashing checks/I also helped open bank accounts, saving accounts. Top of the bank for sales also was on the President list for outstanding Performance.
CUSTOMER SERVICE
BEXAR COUNTY TAX ASSESSOR COLLECTOR
01.1999 - 01.2007
- Handle incoming calls for property tax, vehicle registration, resolving customer problems, asking all the question, helping every customer with excellent customer service.
PHONE OPERATOR
METHODIST HOSPITAL
01.1994 - 01.1999
- Handle incoming calls to doctors office after/before hours, PBX operator, customer service, helping paying doctors, provide excellent customer service.
Education
Associate Degree -
SAN ANTONIO COLLAGE
01.1989
High School - undefined
OLIVER WENDELL HOLMES HIGH SCHOOL
01.1986
Skills
- Financial record management
- Revenue recognition
- Tax compliance
- Financial statement reconciliation
Certification
HIPPA CERTIFICATION
Timeline
Front Desk/Financial Coordinator/Office Manager
DualArc Dental
11.2021 - 02.2025
RECEPTIONIST/CUSTOMER SERVICE
ALTERMAN
01.2007 - 01.2009
LEAD TELLER/CUSTOMER SERVICE
WELLS FARGO
01.2005 - 01.2007
CUSTOMER SERVICE
BEXAR COUNTY TAX ASSESSOR COLLECTOR
01.1999 - 01.2007
PHONE OPERATOR
METHODIST HOSPITAL
01.1994 - 01.1999
High School - undefined
OLIVER WENDELL HOLMES HIGH SCHOOL
Associate Degree -
SAN ANTONIO COLLAGE
HIPPA CERTIFCATION
MADE SURE I DO THINGS BY THE RIGHT WHEN IT COMES TO PATIENTS INFORMATION.