Overview
Work History
Education
Skills
Timeline
Generic

Michelle Sotam

Phoenix,US

Overview

8
8
years of professional experience

Work History

Ramp Agent

United Airlines
Phoenix
10.2024 - Current
  • Safely load, unload, and transport luggage, cargo, and mail between aircraft and terminal
  • Direct aircraft during taxiing and pushback using ground support equipment
  • Operate and maintain ground service vehicles, including tugs and belt loaders
  • Ensure proper aircraft fueling, cabin servicing, and lavatory maintenance
  • Conduct pre-flight safety checks and adhered to all ground security protocols
  • Support quick turnarounds by coordinating with gate agents and operations teams
  • Work in all weather conditions while maintaining safety and efficiency

Customer Service Gate Agent

Piedmont Airlines
Phoenix, US
04.2018 - 10.2024
  • Executed seat assignments and boarding setup for optimal functionality.
  • Safely operated jetbridge for timely aircraft arrivals and departures
  • Resolved passenger issues with effective communication and empathy
  • Rebook flights, enhancing customer experience and minimizing disruptions
  • Managed passenger check-ins, resolved travel issues, and ensured smooth boarding processes

Merchandise Inventory Clerk

Nordstrom
Tempe
10.2017 - 04.2018
  • Provided exceptional customer assistance, ensuring a positive shopping experience
  • Designed and maintained merchandise displays to optimize sales and engagement
  • Monitored inventory levels, restocked products, and upheld store cleanliness
  • Operated point-of-sale systems to process transactions efficiently and accurately
  • Recommended products to enhance customer satisfaction and drive sales
  • Collaborated with management to execute promotions and achieve sales goals

Passenger Service Agent

WestJet Airlines
Phoenix
08.2016 - 08.2017
  • Managed check-in, baggage charges, and travel documentation
  • Verified domestic and international travel documents
  • Coordinated gate operations, including boarding and announcements
  • Assigned seating and facilitated boarding efficiently
  • Operated jet bridges for arrivals and departures
  • Assisted passengers with customs and immigration forms
  • Liaised with ground staff and authorities for smooth operations

Education

Diploma -

Dobson High School
Mesa, AZ

Skills

  • Passenger Assistance
  • Ground Operations
  • Safety Management
  • Customer Service
  • Luggage Handling
  • Flight Coordination
  • Communication
  • Problem Resolution
  • Call Center
  • Payment Processing
  • Data Entry
  • Computer Proficiency
  • Microsoft Outlook
  • Teamwork
  • Adaptability

Timeline

Ramp Agent

United Airlines
10.2024 - Current

Customer Service Gate Agent

Piedmont Airlines
04.2018 - 10.2024

Merchandise Inventory Clerk

Nordstrom
10.2017 - 04.2018

Passenger Service Agent

WestJet Airlines
08.2016 - 08.2017

Diploma -

Dobson High School

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Michelle Sotam