Michelle Sotam
Phoenix,US
Overview
8
8
years of professional experience
Work History
Ramp Agent
United Airlines
Phoenix
2024.10 - Current
- Safely load, unload, and transport luggage, cargo, and mail between aircraft and terminal
- Direct aircraft during taxiing and pushback using ground support equipment
- Operate and maintain ground service vehicles, including tugs and belt loaders
- Ensure proper aircraft fueling, cabin servicing, and lavatory maintenance
- Conduct pre-flight safety checks and adhered to all ground security protocols
- Support quick turnarounds by coordinating with gate agents and operations teams
- Work in all weather conditions while maintaining safety and efficiency
Customer Service Gate Agent
Piedmont Airlines
Phoenix, US
2018.04 - 2024.10
- Executed seat assignments and boarding setup for optimal functionality.
- Safely operated jetbridge for timely aircraft arrivals and departures
- Resolved passenger issues with effective communication and empathy
- Rebook flights, enhancing customer experience and minimizing disruptions
- Managed passenger check-ins, resolved travel issues, and ensured smooth boarding processes
Merchandise Inventory Clerk
Nordstrom
Tempe
2017.10 - 2018.04
- Provided exceptional customer assistance, ensuring a positive shopping experience
- Designed and maintained merchandise displays to optimize sales and engagement
- Monitored inventory levels, restocked products, and upheld store cleanliness
- Operated point-of-sale systems to process transactions efficiently and accurately
- Recommended products to enhance customer satisfaction and drive sales
- Collaborated with management to execute promotions and achieve sales goals
Passenger Service Agent
WestJet Airlines
Phoenix
2016.08 - 2017.08
- Managed check-in, baggage charges, and travel documentation
- Verified domestic and international travel documents
- Coordinated gate operations, including boarding and announcements
- Assigned seating and facilitated boarding efficiently
- Operated jet bridges for arrivals and departures
- Assisted passengers with customs and immigration forms
- Liaised with ground staff and authorities for smooth operations
Education
Diploma -
Dobson High School
Mesa, AZSkills
- Passenger Assistance
- Ground Operations
- Safety Management
- Customer Service
- Luggage Handling
- Flight Coordination
- Communication
- Problem Resolution
- Call Center
- Payment Processing
- Data Entry
- Computer Proficiency
- Microsoft Outlook
- Teamwork
- Adaptability
Timeline
Ramp Agent
United Airlines
2024.10 - Current
Customer Service Gate Agent
Piedmont Airlines
2018.04 - 2024.10
Merchandise Inventory Clerk
Nordstrom
2017.10 - 2018.04
Passenger Service Agent
WestJet Airlines
2016.08 - 2017.08
Diploma -
Dobson High School