Miciah Lilly
St Louis,MO
Summary
Results driven manager with expertise in reducing employee turnover and increasing sales. Enhanced customer service and cash handling processes while effectively communicating company needs to frontline staff. Skilled in adapting policies to improve daily operations and foster a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Burger King
St Louis, MO
01.2024 - Current
- Managed cash handling, balanced drawers, and resolved discrepancies to ensure financial accuracy and integrity.
- Addressed customer issues by listening actively, providing solutions, and building positive rapport with guests to improve customer satisfaction.
- Set clear goals, designed realistic timelines, and assigned daily tasks to the team to enhance workflow and accountability.
- Ensured consistent service, cleanliness, and quality standards
Education
Mehlville Highschool
St Louis, MOSkills
- Cash handling
- Drawer balancing
- POS systems
- Inventory control
- Staff training
- Attention to detail
- Goal oriented
- Clear Communication
- Interpersonal skills
- Flexibility
- Organization
- Quick learner
Timeline
Assistant Manager
Burger King
01.2024 - Current
Mehlville Highschool