Mick Romero
Longmont,CO
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
11
11
years of professional experience
Work History
Supervisor
Arc Thrift Store
Longmont, Colorado
07.2024 - Current
- Supervised daily store operations and ensured staff adherence to policies.
- Trained team members on customer service and sales techniques.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained a clean, safe, and welcoming environment for customers and staff.
- Complied with company policies, objectives and communication goals.
Various
Walmart
Longmont, Colorado
07.2015 - 07.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Longmont High School
Longmont, CO05-2009
Skills
- Staff training
- Customer feedback
- Sales performance
- Policy compliance
- Store operations
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Goal setting
- Goal oriented
- Department organization
- Attention to detail
- Staff discipline
- Policy enforcement
- Decision-making
- Workflow management
- Employee motivation
Timeline
Supervisor
Arc Thrift Store
07.2024 - Current
Various
Walmart
07.2015 - 07.2023
High School Diploma -
Longmont High School