MICKAELA J. FELOS
Cranberry Township
Overview
8
8
years of professional experience
Work History
Travel Advisor
AAA East Central
02.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Hairstylist / Guest Services
Philip Pelusi Salons
01.2018 - Current
- Provided extensive hair and beauty services to a client base of more than 200.
- Offered assistance to customers regarding appointment scheduling and purchase processes.
- Monitored and replenished supplies efficiently.
- Executed miscellaneous assignments on demand.
Server / Bartender
Chili’s Grill & Bar
01.2018 - 01.2022
- Progressed within the company from host to server/bartender.
- Assisted with expo and takeout order management upon demand.
- Enhanced client interactions and optimized order fulfillment.
- Conducted comprehensive training sessions for colleagues.
Sales Associate
Target
01.2017 - 01.2018
- Expanded product visibility and customer engagement in Beauty Department.
- Executed various cashiering responsibilities with precision.
- Supported daily operations by maintaining adequate inventory levels.
- Fulfilled various service needs to ensure operational efficiency.
Education
Travel
AAA University
Cosmetology License - undefined
Empire Beauty School
Pittsburgh, PA01.2019
High School Diploma - undefined
Cienega High School
Vail, AZ01.2015
Skills
- Strong client satisfaction record
- Microsoft Office (Word, Excel, PowerPoint, etc)
- Apple MacBook/iPad products, etc
- Eager to learn new skill sets
- Efficient in learning new skill sets
- Ability to adapt in different environments
- Young and ambitious
Highlights
- Varied experience in numerous customer service industries
- Task oriented and motivated to learn quickly and efficiently
- Excellent organization, communication skills, self-discipline and personable
- Committed, positive, hard-working team player
Timeline
Travel Advisor
AAA East Central
02.2024 - Current
Hairstylist / Guest Services
Philip Pelusi Salons
01.2018 - Current
Server / Bartender
Chili’s Grill & Bar
01.2018 - 01.2022
Sales Associate
Target
01.2017 - 01.2018
Cosmetology License - undefined
Empire Beauty School
High School Diploma - undefined
Cienega High School
Travel
AAA University
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