Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mickela Thomas

New York,New York

Summary

Detail-oriented and highly motivated administrative professional with 7 years of relevant experience, as well as over 10 years of customer service experience. Demonstrates exceptional efficiency in handling administrative duties in both small and large-scale office settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Administrative Assistant

New York Proton Center
11.2022 - Current
  • Clinical Administrative Assistant to the Chief Medical Officer, Director of Clinical Research, and Director of Medical Physics. Additionally, provided support to the center's internal physicians (20+) and multiple clinical managers.
  • Worked with Aria and Electronic Medical Record (EMR) system to coordinate schedules on the Chief Medical Officer and Director of Clinical Research's Outlook calendars, as well as to research additional patient information.
  • Collaborated with multiple departments to schedule upcoming patient appointments.
  • Worked with the Physics Department on various scheduling needs, onboarding candidates, coordinating with partner institution's rotating physicists, and more.
  • Set up conference rooms and lunches for physicians, international & domestic visitors, interview candidates, and more.
  • Coordinated both onsite and remote interviews for all clinical departments and facilitated next-steps in the interview processes.
  • Participated in multiple fundraisers and initiatives conducted by the Center.
  • Managed the onboarding process for rotating international physicians as well as developed a company wide tracker system.
  • Organize and oversaw company wide lunches and events.
  • Worked with physicians rotating at the Center from partner institutions.

Operations Clerk

Mercer Transportation
03.2021 - 11.2022
  • Maintained correspondence, completed forms, uploaded documents to office programs, while overseeing daily office operations and performing duties assigned by the manager.
  • Monitored and responded to 20+ client emails and phone calls per hour on average.
  • Tracked and monitored daily progress of sales, customers , drivers, etc using Microsoft excel sheets, AS400, and different programs.
  • Audited, adjusted, modified, and completed billing and payment for truck drivers, shippers/receivers, and brokers.
  • Generated nearly $1 million in sales from load movement at Mercer Transportation.

Administrator/Appointment Coordinator

AAA Cooper Transportation
08.2018 - 12.2020
  • Answered, placed phone calls, and composed emails to clients to schedule delivery appointments to addresses provided in specified bills.
  • Scheduled appointments for inbound/outbound shipments.
  • Maintained and compiled files and data reports for client accounts using Microsoft offices and different programs such as AS400.
  • Completed billing tasks for multiple accounts.



Lead Team Member

In Motion Entertainment
03.2017 - 07.2018
  • Developed strategies and training modules for team members to reach their daily goals.
  • Created reports based on weekly, monthly, and yearly analytics to update company on teams progress.
  • Trained, developed, and motivated new associates on key sales tactics and POS directives.
  • Elevated customer experience by preforming demonstrations, explaining product features, and promoting value of the product.

Assistant Manager

Windsor Fashions
09.2016 - 03.2017

40 Hours/Week

  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained, developed, and motivated new associates on POS system and key sales tactics.
  • Planned budgets, authorized payments and merchandise returns.
  • Motivated team and self to meet personal monthly sales goals.

Store Manager/Retail Launch Specialist

Hot Topic
01.2016 - 09.2016
  • Successfully opened store locations on time and within budget.
  • Responsible for managing a team of up to 30 employees.
  • Strong knowledge of retail best practices, inventory control, and merchandising.
  • Developed and implemented innovative strategies to maximize store sales and profits.

Education

Business Administration And Management

Georgia State University
Atlanta, GA

High School Diploma -

Independence High School
New York, NY
06-2012

Skills

Organized, detail oriented, problem solving, flexible, reliable, works well in a team, critical thinking, task prioritization, time management, HIPPA compliance, electronic medical records management, medical terminology proficiency, clinical documentation, patient flow, planning, data entry, creativity, works well with all Microsoft Offices

Certification

Basic Life Support (BLS)

American Heart Association

Expires August 2025


Notary Public, New York

New York State Department of State (NYSDOS)

Valid until June 2028

Accomplishments

Generated nearly $1 million in sales from load movement at Mercer Transportation.


Received a Letter of Recognition from the CEO of AAA Cooper Transportation.


Received recognition from the CEO, Director of Physics, and several department managers on the company job board at New York Proton Center.


Assisted in developing a Research Journal Club for the Physics Department at the New York Proton Center.


Collaborated with multiple departments to develop a company wide tracking system for all patients.

Timeline

Clinical Administrative Assistant

New York Proton Center
11.2022 - Current

Operations Clerk

Mercer Transportation
03.2021 - 11.2022

Administrator/Appointment Coordinator

AAA Cooper Transportation
08.2018 - 12.2020

Lead Team Member

In Motion Entertainment
03.2017 - 07.2018

Assistant Manager

Windsor Fashions
09.2016 - 03.2017

Store Manager/Retail Launch Specialist

Hot Topic
01.2016 - 09.2016

Basic Life Support (BLS)

American Heart Association

Expires August 2025


Notary Public, New York

New York State Department of State (NYSDOS)

Valid until June 2028

Business Administration And Management

Georgia State University

High School Diploma -

Independence High School
Mickela Thomas