Mic'Kella Williams
Pearl,MS
Summary
Decorated professional and Law Student with comprehensive background in human resources, specializing in talent acquisition and employee relations. Known for implementing effective HR strategies that align with organizational goals. Demonstrated ability in conflict resolution and performance management.
Overview
10
10
years of professional experience
Work History
Recruiter/ (Interim Generalist)
Marelli /Nissan North America
01.2023 - 01.2024
- Recruited Talent via Jobvite, Referrals, and Internal Communication Outlets
- Verified and Submitted-9, W2, F2, Federal State tax documents
- Developed Monthly Incentives/ Activities for Employee Engagement and Culture Cultivation
- Monitored Attendance, LOA, FMLA, STD, and Workers comp
- Administered Terminations and Promotions through UKG ready.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Developed recruiting strategies to identify qualified candidates and build network.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
Claims Generalist Associate
Progressive Casualty Insurance
01.2021 - 01.2023
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed claims negotiations within allowable limit of 250,000 and supported successful litigations for advanced issues.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Assisted underwriting department in refining policy guidelines based on trends observed in claim data analysis.
- Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
Benefits Administrator / HR
Tyson Foods
01.2020 - 01.2020
- Ensured timely processing of life event changes, diligently updating employee records as for more than 400 employees
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Collaborated with HR team members to design competitive benefits packages, attracting high-quality talent.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
Staffing Coordinator/ Executive Assistant
Baptist Memorial Hospital
01.2017 - 01.2020
- Published Schedule through Labor Worx for Med Surg/ER departments .200 employees.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Served as Liaison between Nursing Admin and Recruiter regarding headcount and staffing needs.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Monitored Adherence and Issued Monthly Updates for staff
- Coordinated travel logistics while ensuring compliance with safety standards and attire protocols for Chief Nursing Officer.
- Provided communication support, proofreading, and facilitated interactions between CNO and Staff.
- Directed planning for major events including board meetings, community activities, and holiday parties.
Consumer Solutions Advocate
CSpire Wireless
06.2014 - 01.2016
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Education
Master of Jurisprudence/ Labor and Employment Law -
Tulane University, School of Law
New Orleans, LA09.2025
Bachelor of Science in Speech Communication -
Jackson State University
Jackson, MS05.2014
Skills
- HR Policies and Procedures
- Onboarding and Orientation
- Talent Acquisition
- Organizational Communication
- Interpersonal Communication
- Conflict Resolution
- Benefits Administration
- Employee Engagement
- Employment Law
- Attendance Management
- Strategic HR Planning
- Diversity and Inclusion
- Succession Planning
- Payroll Administration
- HRIS
- Kronos
- SAP
- Workday
- UKG Ready
- Labor Worx
- Jobvite
- Recruitee
Timeline
Recruiter/ (Interim Generalist)
Marelli /Nissan North America
01.2023 - 01.2024
Claims Generalist Associate
Progressive Casualty Insurance
01.2021 - 01.2023
Benefits Administrator / HR
Tyson Foods
01.2020 - 01.2020
Staffing Coordinator/ Executive Assistant
Baptist Memorial Hospital
01.2017 - 01.2020
Consumer Solutions Advocate
CSpire Wireless
06.2014 - 01.2016
Master of Jurisprudence/ Labor and Employment Law -
Tulane University, School of Law
Bachelor of Science in Speech Communication -
Jackson State University
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