Mickelsie HYPPOLITE CANGE
Queens,NY
Summary
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times. Resourceful Food Service Worker recognized for ability to complete tasks efficiently and with high productivity. Specialize in safe food handling, customer service, and inventory management. Excel in fast-paced environments using strong communication skills, adaptability, and teamwork to ensure seamless operations. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Starride IIC
Jamaica, NY
01.2024 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
Caregiver
Anchor Health
Forest Hills, NY
01.2024 - 11.2024
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Built strong and trusting rapport with clients and loved ones.
- Contributed to case reviews of client status and progress.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Administered medications under supervision of Registered Nurse.
- Documented patient information in electronic medical records.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Delivered basic direct patient care, dressing changes, room organization and patient transport.
- Conducted quality improvement projects aimed at enhancing medication safety and pharmacy services.
- Developed and implemented strategies to improve medication safety and reduce adverse drug events.
- Collaborated with clinical educators on developing content-specific modules relating to relevant topics such as medication safety or pain management.
- Prepared ingredients for daily menu items under head chef's guidance.
- Observed and tested foods to determine if they have been cooked sufficiently.
- Set up banquet tables with decorative elements following established guidelines.
- Accurately weighed ingredients for each dish in order to maintain portion control standards.
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Performed functional assessments to determine the function of challenging behaviors exhibited by clients.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Aided patients in performing activities of daily living.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
Education
GED -
SOUCRCE INSTRUCTION MODERNE
HAÏTI02-2020
Bachelor of Science - Medical Laboratory Science
MISSSION BON SAMITHAIN
HAÏTI Port-au-Prince Skills
- Scheduling
- Complaint resolution
- Account updating
- Report transcription
- Lead generation
- Clerical support
- Reading comprehension
- Quality control
- Positive and professional
Languages
French
Professional
Creole
Professional
Certification
- Diploma in Nursing and Patient Care
- Diploma managing Early Daycare Education Center
- Certificate in medication safety, handling, and administration
- Certificate Early Childhood Crisis Trauma
- Certificate in CPR/AED
- Certificate BCBA:RBT
- Certificate Food Handler
Timeline
Customer Service Representative
Starride IIC
01.2024 - Current
Caregiver
Anchor Health
01.2024 - 11.2024
GED -
SOUCRCE INSTRUCTION MODERNE
Bachelor of Science - Medical Laboratory Science
MISSSION BON SAMITHAIN