Mickey Rausch
Tampa,FL
Summary
Results-oriented Sales and Account Management Leader with over 10 years of experience in driving product promotion and partnership development across SMB, mid-market, and enterprise sectors. Expertise includes creating compelling proposals, managing RFP processes, and delivering impactful presentations. Proven ability to enhance client experiences and coordinate complex stakeholder engagements. Passionate advocate for positioning Tampa Bay as a premier destination for meetings and business growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Enterprise Account Executive
Salesforce (Tableau)
02.2024 - Current
- Achieved successful sales closures by managing full-cycle enterprise territory sales.
- Coordinated stakeholders to develop high-quality, tailored proposals for client objectives.
- Delivered impactful presentations and product demos to diverse audiences, both virtually and in-person.
- Tracked client activities and opportunities accurately using CRM systems for better insights.
- Cultivated long-term relationships through trust, responsiveness, and premium service.
Principal Success Manager
Salesforce (Tableau)
01.2022 - 02.2024
- Enhanced client satisfaction by serving as strategic partner for enterprise accounts.
- Streamlined account management by coordinating complex plans and stakeholder priorities.
- Drove product adoption through effective presentations, workshops, and planning sessions.
- Facilitated communication between clients and internal teams to align expectations and outcomes.
Customer Success Manager
Narrative Science
06.2020 - 01.2022
- Managed 50+ client relationships with a focus on retention, expansion, and customer satisfaction; achieved a 95% retention rate.
- Designed and executed customer journeys from pre-sales through implementation and adoption.
- Partnered with clients to understand goals and translate needs into compelling solutions and success plans.
Associate Design Researcher
Narrative Science
08.2019 - 06.2020
- Led qualitative and quantitative research initiatives to better understand customer motivations, behaviors, and decision drivers.
- Presented findings and recommendations to executive leadership to inform product strategy and go-to-market initiatives.
Product Manager / Product Specialist
Narrative Science
01.2014 - 08.2019
- Owned product strategy, go-to-market planning, and customer-facing product presentations.
- Supported pre-sales efforts, implementations, and ongoing customer relationships.
Account Director
Performics
01.2000 - 11.2004
- Led a team managing 100+ client accounts, including hospitality and travel-related brands.
- Exceeded revenue growth targets by achieving 60% growth against a 30% goal.
Account Manager
Creative Marketing
01.1998 - 01.2000
- Managed 30+ hospitality-focused client accounts.
- Developed marketing campaigns, media plans, and promotional materials tailored to client goals.
Education
Bachelor of Science - Business Administration, Marketing Specialization
Illinois Institute of Technology
Chicago, ILSkills
- Destination & Partnership Sales
- Meetings & Events Style Lead Management
- RFP Coordination & Proposal Development
- Client Presentations & Executive Storytelling
- Relationship Building & Stakeholder Mediation
- Contract Negotiation
- CRM Management & Reporting
- Hospitality Mindset & Customer Experience
Certification
Sandler Sales Mastery Certified
Google Analytics Certified
Timeline
Enterprise Account Executive
Salesforce (Tableau)
02.2024 - Current
Principal Success Manager
Salesforce (Tableau)
01.2022 - 02.2024
Customer Success Manager
Narrative Science
06.2020 - 01.2022
Associate Design Researcher
Narrative Science
08.2019 - 06.2020
Product Manager / Product Specialist
Narrative Science
01.2014 - 08.2019
Account Director
Performics
01.2000 - 11.2004
Account Manager
Creative Marketing
01.1998 - 01.2000
Bachelor of Science - Business Administration, Marketing Specialization
Illinois Institute of Technology
AVAILABILITY & LOCATION
- Tampa Bay based
- Available for on-site work
- Flexible for evening/weekend events and travel