Mickia Williams

McDonald's Fast Food Restaurant

05.2017 - Current

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Promoted a positive work environment through open communication and constructive feedback.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Monitored employee food handling, safety and uniform requirements.
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.

Summary