Mickylee Najera
Vernon,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Ace Hardware
03.2022 - 09.2024
- Assisted in daily store operations, ensuring efficient inventory management and product availability.
- Learned customer service protocols, addressing inquiries and resolving issues promptly.
- Supported team in visual merchandising, enhancing product displays to attract customers.
- Maintained cleanliness and organization of sales floor, contributing to positive shopping experience.
- Collaborated with team members to uphold safety standards and compliance policies.
- Developed knowledge of point-of-sale systems, processing transactions accurately and efficiently.
- Engaged with customers to gather feedback, improving service quality and satisfaction levels.
Meat Department Manager
Fresh Foods
03.2018 - 03.2022
- Managed daily operations of meat department, ensuring compliance with safety and quality standards.
- Trained and supervised staff on proper handling techniques and equipment usage.
- Developed inventory management strategies to reduce waste and optimize stock levels.
- Implemented quality control procedures, enhancing product freshness and customer satisfaction.
- Maintained cleanliness and organization of meat cases, improving visual appeal for customers.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Education
Waller High School
Waller, TXSkills
- Service excellence
- Effective problem resolution
- Customer service expertise
- Proficient in task management
Timeline
Store Manager
Ace Hardware
03.2022 - 09.2024
Meat Department Manager
Fresh Foods
03.2018 - 03.2022
Waller High School
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