Miclyna Etienne
Malden,MA
Summary
Experienced Patient Access Representative known for exceptional attention to detail and efficiency in patient management. Proven track record in coordinating appointments, verifying insurance, and adhering to HIPAA regulations to protect patient confidentiality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Cambridge Health Alliance-Cambridge Hospital
Cambridge, Massachusetts
04.2020 - Current
- Handled incoming calls, providing information and addressing inquiries.
- Scheduled appointments and coordinated patient referrals effectively.
- Verified insurance information and collected necessary documentation.
- Managed patient check-in and registration processes efficiently.
- Maintained accurate patient records in electronic health systems.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with clinical staff to ensure seamless patient flow.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Live-In Elderly Caregiver
Mrs Janice Petty
Boston, Massachusetts
08.2019 - 04.2022
- Provided daily assistance with personal hygiene and grooming tasks.
- Managed medication schedules and ensured timely administration of prescriptions.
- Prepared nutritious meals tailored to dietary restrictions and preferences.
- Assisted with mobility, aiding safe movement within the home environment.
- Engaged in meaningful conversations to promote emotional well-being and companionship.
- Maintained a clean and organized living space to ensure comfort and safety.
Medical Assistant
Beth Israel Deaconess Medical Center
Boston, Massachusetts
08.2017 - 04.2020
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Medical Assistant Certificate - Medical Assistant
Lincoln Technical Institute
Somerville, MA03-2010
High School Diploma -
College Leopold Sedar Senghor
16 Rue Cameau Port Au Prince Haiti06-1995
Skills
- Appointment scheduling
- Communication skills
- Electronic health records
- Paging systems
- Multitasking and organization
- Attention to detail
- HIPAA compliance
- Team collaboration
Certification
Red Cross Certified Nursing Assistant / Home Health Aid
August 1997
Languages
English
Professional
Haitian Creole
Professional
Timeline
Patient Access Representative
Cambridge Health Alliance-Cambridge Hospital
04.2020 - Current
Live-In Elderly Caregiver
Mrs Janice Petty
08.2019 - 04.2022
Medical Assistant
Beth Israel Deaconess Medical Center
08.2017 - 04.2020
Medical Assistant Certificate - Medical Assistant
Lincoln Technical Institute
High School Diploma -
College Leopold Sedar Senghor
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