Summary
Overview
Work History
Education
Skills
Timeline
Generic

Midguessana Louis Marc

Naples,FL

Summary

Driven professional with a proven track record at New Horizons, adept in conflict resolution and efficient data entry. Excelled in enhancing patient satisfaction and optimizing revenue realization through critical thinking and professionalism. Skilled in bilingual communication and implementing process improvements, significantly contributing to streamlined operations and increased efficiency.

Overview

4
4
years of professional experience

Work History

Mental Health Technician

New Horizons
02.2022 - 01.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Patient Care Technician

Port Saint Lucie Hospital
04.2021 - 03.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Account Billing and Technical Support

Kelly Connect
01.2020 - 02.2021
  • Managed a portfolio of high-value accounts, maintaining diligent oversight of billing activities to optimize revenue realization.
  • Participated in internal process improvement initiatives aimed at streamlining workflows within the billing department.
  • Negotiated payment plans with delinquent clients while maintaining professional relationships conducive to future business dealings.
  • Implemented a system for tracking overdue payments, resulting in improved collection rates.

Education

Associate of Science - Registered Nurse

Indian River State College
Ft. Pierce, FL
08.2027

Skills

  • efficient data entry
  • Active listening
  • Conflict resolution
  • De-Escalation Techniques
  • Stress reduction techniques
  • Bilingual
  • Critical thinking abilities
  • Professionalism and Ethics

Timeline

Mental Health Technician

New Horizons
02.2022 - 01.2024

Patient Care Technician

Port Saint Lucie Hospital
04.2021 - 03.2023

Account Billing and Technical Support

Kelly Connect
01.2020 - 02.2021

Associate of Science - Registered Nurse

Indian River State College

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Midguessana Louis Marc