Mielyn Casa-Taylor
Bellmawr,NJ
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
22
22
years of professional experience
Work History
Store Manager
Lowe's Home Improvement
Maple Shade, NJ
05.2005 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Exceeded sales forecasts consistently. Having served stores ranging from 30 Million to 60 Million.
Assistant Store Manager
Home Depot
Cherry Hill, NJ
02.2000 - 05.2005
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Managed a team of 60 associates .
Education
Associate of Arts - Business Management
Camden County College
Camden NJ06.2009
Skills
- Sales Tracking
- Quality Assurance
- Originality and Creativity
- Department Oversight
- Employee Motivation
- Training Management
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Staff Scheduling
- Decision Making
- Mathematical Calculation and Reasoning
- Business Forecasting
- Inventory Tracking and Management
- Market and Competitor Research
Timeline
Store Manager
Lowe's Home Improvement
05.2005 - Current
Assistant Store Manager
Home Depot
02.2000 - 05.2005
Associate of Arts - Business Management
Camden County College