Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MIGDALIA PASTORIZA

Fort Myers

Summary

Patient Scheduling Team Lead with 6+ years of experience in radiology scheduling, patient access, and call center management. Proven ability to lead high-volume scheduling teams, optimize staffing coverage, monitor KPIs, and improve scheduling accuracy. Recognized for staff development, process improvement, and patient-centered service delivery.

Overview

8
8
years of professional experience

Work History

Patient Scheduling Team Lead

Radiology Regional
Fort Myers
06.2018 - Current
  • Lead and coach a team of scheduling associates supporting high-volume, multi-location radiology operations
  • Optimize daily staffing assignments to improve coverage and reduce call wait times
  • Monitored KPIs to track call volume, scheduling accuracy, and productivity trends
  • Provided training on workflow updates and compliance requirements to enhance team knowledge
  • Review timesheets and approve PTO requests
  • Identified process inefficiencies and implemented improvements to streamline operations

Scheduling Training Instructor

Radiology Regional
Fort Myers
10.2019 - 08.2020
  • Trained staff on scheduling systems and imaging protocols to ensure compliance and operational effectiveness
  • Delivered instructor-led training for new hires and existing staff to enhance onboarding experience
  • Evaluated trainee performance, providing targeted coaching to improve skill proficiency
  • Collaborated with teams to achieve onboarding goals

Scheduling Associate

Radiology Regional
Fort Myers
06.2018 - 10.2019
  • Coordinated scheduling and rescheduling of patient imaging exams to optimize appointment availability
  • Handled high-volume calls from patients and providers, ensuring efficient communication and support
  • Managed patient records and insurance information to ensure accuracy and compliance

Education

High School Diploma -

South Fort Myers High School
Fort Myers, FL

Skills

  • Patient Scheduling
  • Team Leadership
  • Call Center Management
  • KPI & Performance Metrics
  • Staff Training & Coaching
  • Process Improvement
  • Quality Assurance
  • Patient & Provider Communication
  • Time & Attendance Management
  • Compliance

References

References available upon request.

Timeline

Scheduling Training Instructor

Radiology Regional
10.2019 - 08.2020

Patient Scheduling Team Lead

Radiology Regional
06.2018 - Current

Scheduling Associate

Radiology Regional
06.2018 - 10.2019

High School Diploma -

South Fort Myers High School

Similar Profiles

  • Shantell JonesShantell Jones

    New Patient Evaluation Scheduling / KATA Lead at Meritus Physical TherapyNew Patient Evaluation Scheduling / KATA Lead at Meritus Physical Therapy

  • Audrey HickmanAudrey Hickman

    Transplant Scheduling Team Lead/Patient Access Rep III at Memorial Hermann HospitalTransplant Scheduling Team Lead/Patient Access Rep III at Memorial Hermann Hospital

  • Erika JohnsonErika Johnson

    Patient Scheduling Coordinator, Patient Accsess at Planned ParenthoodPatient Scheduling Coordinator, Patient Accsess at Planned Parenthood

  • Jordana ChadwickJordana Chadwick

    Patient Scheduling Coordinator at Novant HealthPatient Scheduling Coordinator at Novant Health

CREATE PROFILE
MIGDALIA PASTORIZA