Migdalia Rivera-Alejandro
Hamilton,GA
Summary
Authorized to work in the US for any employer Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
BigFeet.com
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated pallet jacks to receive and transport items from various warehouse locations.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Keyholder
Bath & Body Works
10.2020 - Current
- Leading with passion and being an example for the associates
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Cleaned shelves, tables, and counters
- Educated customers about product options to exceed their experience
- Received and processed cash and credit payments
- Served multiple customers simultaneously in a stressful environment
- Answered customers' questions on purchases, store policies, and store returns
- Accepted customer payments, and made change when necessary
- Counted the cash in the register at the start and end of each shift
- Interacted in a pleasant and friendly way with store guests
- Kept lines moving smoothly so that no more than 5 people were in line
- Maintained records of purchases and other sales transactions such as returns and refunds
- Packed purchases into paper and plastic bags neatly to maximize space
- Performed duties such as mopping, organizing shelves, and marking prices.
Cashier/CSA - Customer Service Associate
Ollie's Bargain Outlet
08.2017 - 10.2018
- Accurately completed cash register transactions
- Adhered to all store retail procedures and policies
- Cleaned shelves, tables, and counters
- Educated customers about product options to exceed their experience
- Received and processed cash and credit payments
- Served multiple customers simultaneously in a stressful environment
- Answered customers' questions on purchases, store policies, and store returns
- Accepted customer payments, and made change when necessary
- Counted the cash in the register at the start and end of each shift
- Interacted in a pleasant and friendly way with store guests
- Kept lines moving smoothly so that no more than 5 people were in line
- Maintained records of purchases and other sales transactions such as returns and refunds
- Packed purchases into paper and plastic bags neatly to maximize space
- Performed duties such as mopping, organizing shelves, and marking prices.
Babysitter
Nanny
01.2014 - 03.2020
- Care for child anywhere from 2-8 hrs a day
- Maintained a safe environment for children inside the residence property
- Performed light housekeeping as needed by family members
- Prepared and served nutritious meals
- Presented regular reports on well-being of children when requested
- Safely transported children to education and social engagements
- Provided educational support and tutoring in core subjects as well as [subject] classes
- Supervised interaction between siblings and peers for safety and courteous interactions
- Taught life skills in accordance with evolving milestone recommendations
- Completed other related tasks as requested by employers
- Coordinated calendar for activities, special events, and familial obligations
- Administered first aid and basic health care for minor injuries and illnesses
Pet Sitter
Pet Sitter
01.2010 - 10.2018
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Education
Bachelor's - Spanish, Psychology
Columbus State University
Columbus, GACertificate in Medical Assistant -
Columbus Technical College
Columbus, GA12.2015
Skills
- Retail Sales Customer Service
- Problem-Solving Ability
- Order Processing
- Calm and Professional Under Pressure
- Filing
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
BigFeet.com
09.2022 - Current
Keyholder
Bath & Body Works
10.2020 - Current
Cashier/CSA - Customer Service Associate
Ollie's Bargain Outlet
08.2017 - 10.2018
Babysitter
Nanny
01.2014 - 03.2020
Pet Sitter
Pet Sitter
01.2010 - 10.2018
Bachelor's - Spanish, Psychology
Columbus State University
Certificate in Medical Assistant -
Columbus Technical College
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