Miguel Abreu
Camp Courtney
Summary
Experienced retail leader and team builder with a proven track record of developing high-performing teams, improving operational performance, and driving sales growth. Expertise in customer service, inventory management, staff development, and process improvement. Recognized for strengthening operations, reducing costs, and achieving business objectives in fast-paced retail environments.
Overview
11
11
years of professional experience
Work History
Store Manager
Army and Air Force Exchange Services
Courtney McT Express
03.2026 - Current
Store Manager
Army and Air Force Exchange Services
Courtney Service Station
03.2022 - Current
Store Manager
Army and Air Force Exchange Services
Camp Courtney Branch / MCS
08.2021 - Current
- Balanced sales, reconciled cash, and made bank deposits to ensure accurate financial operations during opening and closing duties.
- Prepared weekly schedules to optimize floor coverage and align with fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and integrated feedback to drive actionable improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed daily fuel operations and ensured compliance with safety regulations.
Assistant Store Manager
Army and Air Force Exchange Services
Camp Foster Butler Express
11.2019 - 08.2021
Store Manager
Army and Air Force Exchange Services
Camp Courtney Express
12.2017 - 11.2019
Assistant Store Manager
Army Air Force Exchange Service
Kadena Olympic Express
04.2017 - 12.2017
Area Sales Manager
Army and Air Force Exchange Services
Kadena Main Store
05.2015 - 04.2017
Education
Some College (No Degree) - Business Administration
University of Maryland Global Campus
Kadena AirbaseSkills
- Sales Tracking
- Inventory Management
- Visual Merchandising
- Store Merchandising
- Process Improvements
- Customer Service
- Vendor Management
- Team Building and Leadership
- Multitasking and Organization
- Effective communication
- Problem solving
- Relationship management
Education and Training
other
Languages
- English
- Spanish
- Japanese
Timeline
Store Manager
Army and Air Force Exchange Services
03.2026 - Current
Store Manager
Army and Air Force Exchange Services
03.2022 - Current
Store Manager
Army and Air Force Exchange Services
08.2021 - Current
Assistant Store Manager
Army and Air Force Exchange Services
11.2019 - 08.2021
Store Manager
Army and Air Force Exchange Services
12.2017 - 11.2019
Assistant Store Manager
Army Air Force Exchange Service
04.2017 - 12.2017
Area Sales Manager
Army and Air Force Exchange Services
05.2015 - 04.2017
Some College (No Degree) - Business Administration
University of Maryland Global Campus