Miguel Andino
Highlands Ranch,CO
Summary
Dynamic leader with proven expertise in customer relations and sales data analysis, honed at Michaels Craft Store and Walgreens. Excelled in creating supportive environments, reducing turnover, and driving sales growth through effective training and mentoring. Achieved consistent customer satisfaction by leveraging multitasking and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Michaels Craft Store
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Walgreens
08.2017 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager of Furniture
Macys Department Store
10.2021 - 01.2024
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
BBA - Religious Studies
Brooklyn College
Brooklyn, NY05-2017
Skills
- Customer relations
- Multitasking and organization
- Training and mentoring
- Goals and performance
- Sales Data Analysis
- Sales & Marketing
- Sales coaching
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Colorado. Driver's License
- Certificate of conflict resolution Denver University.
Timeline
Store Manager
Michaels Craft Store
02.2024 - Current
Assistant Manager of Furniture
Macys Department Store
10.2021 - 01.2024
Store Manager
Walgreens
08.2017 - 10.2024
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Colorado. Driver's License
- Certificate of conflict resolution Denver University.
BBA - Religious Studies
Brooklyn College
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