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Miguel Bell
Toledo,OH
Summary
Dedicated professional with 7 years of experience Proven expertise in customer support and call center operations, with a strong background in troubleshooting and account management from previous roles at Suite Solutions and Rave Cinema. Skilled in time management, communication, and problem-solving, ensuring exceptional customer experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
S and g
Toledo, OH
06.2024 - Current
- Supported daily operations by coordinating staff schedules and managing inventory levels.
- Assisted in training new team members on company policies and operational procedures.
- Resolved customer inquiries promptly, ensuring high satisfaction rates and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Event Coordinator
The Shops at Fallen Timbers
M, Ohio
04.2021 - 03.2023
- Managed and organized financial accounts and payments, ensuring accuracy and timely processing.
- Coordinated communication with vendors and efficiently scheduled events to enhance operational efficiency.
- Developed event timelines and managed schedules to optimize resource allocation.
Call Center Representative/Customer Service
Suite Solutions
Toledo, OH
10.2019 - 12.2020
- Provided customer support by effectively handling incoming calls and addressing inquiries related to cable and internet services.
- Facilitated account management, including setting up new accounts, processing closures, and managing billing transactions.
- Coordinated service appointments, installations, and disconnections to ensure timely and efficient service delivery.
Education
Associate's Degree - Accounting and Business Management
Owens Community College
03-2011
High School Diploma - General Education
Start High School
Toledo06-2008
Skills
Events Management
Accounts Payable
Tax Experience
Event Planning
Accounting
General Ledger Accounting
Budgeting
Account Reconciliation
General Ledger Reconciliation
Accounts Receivable
Basic Math
Food Safety Experience
Microsoft Excel
Hospitality
Customer Service
Time Management
Sales
Cash Handling
Financial Services
Customer Support
Retail Sales
Cash Register
Certification
Driver's License, 2021-03-01, 2025-02-01
Personal Information
Driving License: Driver's License March 2021 to February 2025
Timeline
Assistant Manager
S and g
06.2024 - Current
Event Coordinator
The Shops at Fallen Timbers
04.2021 - 03.2023
Call Center Representative/Customer Service
Suite Solutions
10.2019 - 12.2020
High School Diploma - General Education
Start High School
Associate's Degree - Accounting and Business Management
Owens Community College