MIGUEL D. BURGOS
Palm Beach Gardens,FL
Summary
Motivated college student pursuing a Bachelor of Science in Physical Therapy. Possesses strong technical aptitude, excellent communication skills and proven track record of customer service excellence. Looking forward to bringing my passionate enthusiasm and critical thinking abilities to a role within BestBuy.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Server
IHOP
Elizabeth, New Jersey
08.2024 - 09.2025
- Provided exceptional customer service and ensured guest satisfaction during dining experiences.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
Cashier
Family Dollar
Jersey City, New Jersey
12.2023 - 07.2024
- Processed customer transactions efficiently and accurately at a busy retail location.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Crew Chief
International House of Pancakes
Jersey City, NJ
08.2022 - 09.2023
- Supervised the activities of servers, cooks, hosts, and other Crew Members
- Educated Crew Members on proper food handling procedures
- Created customer service training plan for staff
- Ensured that established guidelines on hygiene, quality, and food safety were followed
- Assisted Crew Members in processing payments using the restaurant's Point of Sale system
- Implemented policies using the Standard Operating Procedures Manual
- Placed restaurant food and supply orders from contracted vendors
- Checked deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage
- Performed administrative procedures including scheduling
Waiter/Hostess
International House of Pancakes
Jersey City, NJ
11.2021 - 08.2022
- Greeted, seated and escorted guests
- Provided menu recommendations and additional information to patrons
- Resolved guest inquiries and complaints
- Ensured a quality dining experience for all customers
- Completed dining orders using POS software
- Delivered food and beverages in a timely manner
- Collected bill payments and balanced till
- Cleaned and maintained the appearance of tables and tableware
- Providing excellent customer experience to all guests without exception
Education
Bachelor of Science - Physical Therapy
Alliance University
Bachelor of Science - Biology
Montclair State University
Montclair, NJSkills
- Microsoft Office Suite
- Interpersonal communication
- Decision Making
- Point of Sale System
- Rosnet Scheduling System
- Menu knowledge
- Order accuracy
- Time management
- Staff training
Languages
- English
- Spanish
Timeline
Server
IHOP
08.2024 - 09.2025
Cashier
Family Dollar
12.2023 - 07.2024
Crew Chief
International House of Pancakes
08.2022 - 09.2023
Waiter/Hostess
International House of Pancakes
11.2021 - 08.2022
Bachelor of Science - Biology
Montclair State University
Bachelor of Science - Physical Therapy
Alliance University