Miguel Florez
Customer Service Representative
Hamilton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
I am a hardworking employee enthusiastic about learning the Construction field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Server Trainer
Ristorante Lucca
09.2023 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Monitored new server performance and offered continuous support throughout training period.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Personal Trainer
Crunch Fitness
05.2022 - 08.2024
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual goals.
- Maintained a safe training environment, adhering to gym policies and industry best practices.
- Participated in continuing education opportunities to maintain NASM certification requirements while expanding industry knowledge.
- Developed relationships with local businesses promoting collaborative efforts that increased brand recognition within the community.
Education
High School Diploma -
Nuestra Señora De Fatima
Ibague, Tolima, Colombia 05.2001 -
Skills
Customer service
Problem-solving
Effective listening
Product knowledge
Critical thinking
Customer relationship management (CRM)
Certification
CPT - Certified Personal Trainer
Timeline
Server Trainer
Ristorante Lucca
09.2023 - Current
Personal Trainer
Crunch Fitness
05.2022 - 08.2024
CPT - Certified Personal Trainer
04-2022
High School Diploma -
Nuestra Señora De Fatima
05.2001 -
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