Miguel Gomez
Hemet,CA
Summary
Well-qualified with the skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Brand Ambassador
Forever 21
01.2022 - 09.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean and organized sales floor, enhancing overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Associate of Arts - Psychology
Mt San Jacinto College
San Jacinto, CA05.2025
Skills
- Customer Service
- Store Cleaning
- Cash Handling Accuracy
- Patience and Empathy
- Reliability and punctuality
- Stock replenishment
- Shipment Receiving
- Loss Prevention
- Sales Promotion
- Customer Engagement
- Exceptional communication
Timeline
Brand Ambassador
Forever 21
01.2022 - 09.2022
Associate of Arts - Psychology
Mt San Jacinto College